Service Manager

Description

• Oversee day-to-day functions of the Installation Coordinator Team.
• Resolve escalated customer issues and conduct site visits when necessary.
• Provide guidance to installers and customers on installation and products.
• Maintain excellent customer satisfaction scores.
• Reach, bend, kneel, and handle materials.
• Ensure high-quality installations, that exceed customer expectations.
• Analyze job profit margins and make informed decisions.
• Management of Warehouse Functions, Inventory, Staging, and Cleanliness.
• Operate a forklift and handle materials.
• Manage relationships, negotiate pricing, and authorize payments for services.

Requirements

• Ability to collaborate in a team.
• Occasional time in non-climate-controlled areas.
• Specific vision abilities required.
• High school diploma or equivalent (GED)
• Lift and carry up to 75lbs.
• 1-2 years of customer service management experience.
• 3 or more years of flooring experience is preferred.
• Engagement in the Lowe’s Executive/VIP Program.
• Strong problem-solving abilities.

Benefits

• In-store (Lowe’s) support, engagement, focused on sales and education.
• Mostly quiet, indoor office space.

Training + Development

Interview process

Visa Sponsorship

Security clearance