Traffic Systems Dispatcher/Operator and Data Collection

Description

• Maintenance Dispatch: Dispatch DOT staff and contracted crews for routine and emergency road maintenance like fixing potholes, maintaining traffic signs, electrical traffic control devices, salting, and snow removal.
• Traffic Monitoring: Monitor traffic cameras to spot and respond to incidents quickly. Use CCTV cameras, congestion info from state and commercial sources, crowdsourcing apps like Google Traffic and Waze, and work with partners like Police and DOT.
• Traffic Monitoring Tools: Use TMC equipment and software to actively monitor traffic
• Traveler Information: Ensure traveler information is communicated accurately and timely through DOT's channels.
• Real-time Monitoring: Monitor CCTV cameras, electronic signs, vehicle detection systems, incident reporting systems, and other systems to manage traffic
• Road Closures: Proactively monitor road closures and notify DOT staff about any unauthorized closures.
• Sign Deployment: Put up signing plans on DOT's Variable Message Signs (VMS) and Dynamic Message Signs (DMS).
• Public Service Platforms: Verify the accuracy of traveler information on DOT's public service platforms and report any issues.
• Equipment Monitoring: Monitor field equipment, dashboards, and software/hardware used in the TMC and report any issues to DOT maintenance staff.
• Hotspots Monitoring: Monitor hotspots, smart work zones, and changes in road/lane alignments using CCTV cameras and other sources. Communicate with various stakeholders to get a comprehensive view of road conditions.

Requirements

• Strong interpersonal skills and the ability to work effectively within a diverse team.
• Proficiency in using computers with Windows-based applications.
• Experience in public safety, emergency management, transportation dispatch, or related fields (preferred).
• Effective coordination of real-time activities and priorities.
• High school diploma or GED required
• Expertise in using freeway management and other traffic control computer applications.
• Strong ability to write reports and correspondence.
• Situational Awareness: Understand what's happening on the State DOT road network in the Traffic Management Center (TMC).
• Proficiency in communicating information over a radio system or network.
• Familiarity with Regional DOT Interstates and local roadways (preferred).
• Flexibility to work alternate schedules and be on-call as necessary.
• Ability to multitask and thrive in a fast-paced environment.
• Experience in handling calls, dispatching via radio or telephone, and communicating clearly and concisely.
• Exceptional written and verbal communication skills in English.

Benefits

• Tuition reimbursement for continued education.
• Commitment to professional development, access to internal and external training programs, and support of active participation in professional organizations
• Tax-deferred 401(k) savings plan.
• Hourly (8-16 hours a week, flexible shifts)
• Incentive compensation for eligible positions.
• In-person work environment.
• Part-Time (21 hours a week/with benefits, flexible shifts)
• Competitive paid-time-off (PTO) accrual.
• Comprehensive benefits package including wellness programs, parental leave, and pet insurance, in addition to medical, dental, vision, disability, and life insurance.

Training + Development

Interview process

Visa Sponsorship

Security clearance