Independently prepare and conduct regular reviews with the customer going over program performance including bi-weekly check ins and quarterly business reviews.
Perform regular customer specific check-ins to aid in increased satisfaction. Set up and run customer meetings that proactively demonstrate our value to them and cover billing, capital investments, energy savings, new offering, supply options & related topics to meet expectations.
Resolve complaints & keep track of all processes/requirements that pertain to the client's needs.
Collect and analyze data concerning consumer behavior to understand changing needs.
Offload day-to-day CSTAT issues off the Account Executives to create additional selling bandwidth.
Build strong client relationships at the executive level to maintain current business and assist in the acquisition of new customers/locations through referrals.
Track all interactions with Brand's customers using our CRM.
Adhere to training, playbook, procedures and contact hygiene inside tech stack tools provided.
Coach and coordinate the internal teams to best support your customer base.
Travel as needed to meet with customers.
Communicate with executive level contacts at our largest customers to ensure that their needs are understood and addressed to best support the Brand's customer base.
Solve problems for customers by understanding and exceeding their expectations through proactive (and automated) communication approach methodologies.
Responsible to drive Brand specific (or Brand Group oriented) success for all existing Owners, customers on program as well as successful support of onboarding new Brand owners ensuring elite service and support though customer journey.
Collaborate with internal departments to ensure that customer requests are fulfilled, projects are going to plan, and we are regularly communicating with our customer.
Expand and upsell existing customers by providing excellent communication, service and onboarding/installation experience with the goal of gaining expansion with additional locations signed onto Budderfly program.
Requirements
crm
bachelor's
c‑level
operations
problem solving
independent
Strong interpersonal, analytical, oral, written communication, and presentation skills.
Extensive experience building and managing C Level relationships with clients in an Executive Sales or Account Management role.
CRM experience required.
Able to work independently.
Strong problem-solving skills.
Operational experience preferred.
Ability to use multiple tools to fully understand internal and external customer issues and business needs.
Ability to prioritize and support multiple customer projects simultaneously.
Responsiveness to assigned customer tickets and inquiries, including emergency or CSAT requests, that could occur outside of standard business hours
Detail oriented, organized, thorough and productive.
Bachelor's Degree or related Energy industry experience.
Ability to understand and assist in meeting customers' company sustainability goals.
Benefits
Opportunity to work as part of a team that values its members and works together to achieve positive change.
Full benefits package including medical, dental, vison, 401K, life insurance, and disability insurance
Career advancement opportunities in a fast-growing, supportive company environment
Competitive pay
Training + Development
Information not given or found
Interview process
Information not given or found
Visa Sponsorship
Information not given or found
Security clearance
Information not given or found
Company
Overview
Specializes in optimizing energy usage for commercial and industrial buildings
Helps clients reduce energy costs through advanced technology and data-driven solutions
Provides a comprehensive energy efficiency platform by modernizing energy systems
Employs innovative solutions integrating IoT, machine learning, and real-time analytics
Delivers large-scale energy efficiency retrofits to meet sustainability and cost-saving goals
Focuses on transforming energy systems in commercial and industrial sectors
Offers effective solutions for large, energy-intensive operations like factories and offices
Ensures seamless integration of energy efficiency into existing infrastructure with minimal disruption
Culture + Values
Passion
Dedication
Creativity
Break down silos
Investing in innovation
Focus and drive to reach net-zero
Long-term partnership mindset
Diversity drives our culture
Environment + Sustainability
219,100 metric tons
Customer Emissions Reduced
Reduced customer emissions by over 219,100 metric tons in 2024, equivalent to preventing emissions from driving approximately 560 million miles.
$200M
Annual Revenue from Environmental Investments
Projected to generate nearly $200 million in annual recurring revenue in 2024 through environmental investments and sustainability initiatives.
560 million miles
Carbon Emissions Prevented
Equivalent emissions prevented from driving over 560 million miles in 2024 through reduced customer emissions.
$500M
Commitment to Energy and Water Projects
Committed to financing up to $500 million in energy, water, and renewable energy projects through 10-year contracts.
Targeting net-zero through Energy-as-a-Service model
Over $80 million invested in facility upgrades
19% average annual carbon savings
Energy consumption reductions up to 40% per site via high-efficiency equipment
72% increase in energy under management across nearly 7,000 sites in 2024
Managing 6,500+ locations and reducing emissions across U.S. franchises
Deploying on-site solar, batteries, LED lighting, smart controls, water conservation tech
Inclusion & Diversity
Diversity drives our culture
No clear gender ratio or DEI numerical stats found in public sources