Kablio AI
AI Turbo Recruiter
Want to hear how I work? Hit play.Find roles with Kablio AI to help build and power the world.Kablio AI helps you secure roles in construction, clean energy, facilities management, engineering, architecture, sustainability, environment and other physical world sectors.
Get hired, get rewarded!
Land a job through Kablio and earn a 5% salary bonus.
Exclusive benefits
5%Bonus
Outreach and Engagement Officer
United Utilities
Promote United Utilities' affordability schemes and engage with customers and partners across the North West to improve access to financial support for water bills.
22d ago
£30,051
Junior (1-3 years)
Full Time
Warrington, England, United Kingdom
Onsite
Company Size
6,035 Employees
Service Specialisms
Engineering
Consulting
Design
Technical Services
Project Management
Sector Specialisms
Water
Energy
Infrastructure
Utilities
Industrial
Residential
Commercial
Buildings
Role
What you would be doing
team support
system admin
customer outreach
partner collaboration
data tracking
engagement strategy
- Support the Outreach and Engagement Manager in projects and tasks that support OFWAT and business goals. Work with existing partners and organisations such as DWP, Citizens Advice and Money Advice organisations across North West.
- Maintain, administrate and promote the use of North West Hardship Hub.
- Responsible for promoting United Utilities affordability schemes with customers through a range of methods including attending community events; providing drop-in water affordability advice and train the trainer sessions.
- A chance join a creative and supportive team helping improve water affordability for customers across the Region.
- Support the wider team to reach affordability and outreach targets, including support for the compliance team.
- Working to generate new ways to engage with customers across the North West.
- Create and maintain ways to track success and outcomes of Outreach and Engagement effectively.
What you bring
affordability
financial
communication
driving licence
customer service
- Have good financial and affordability understanding.
- Awareness of the affordability schemes UU have available.
- Excellent verbal and written communication.
- Able to converse politely and positively with a range of customers using multiple channels.
- Full driving licence as travel is required across the North West for this role. (NB: Own vehicle is required for the role, with occasional access to a UU shared vehicle)
- A generous annual leave package of 26 days, which increases to 30 days after four years of service (increases one day per year), in addition to 8 bank holidays
- Enhanced parental leave schemes
- A competitive pension scheme with up to 14% employer contribution, 21% combined, and life cover
- Up to 7.5% performance-related bonus scheme, as well as recognition awards for outstanding achievements
- EVolve Car Scheme
- Mental health first aiders
- MORE Choices flexible benefits
- Wealth at Work courses
- Employee Assistance Plan
- Deals and discounts
- Salary Finance
- A comprehensive healthcare plan through our company-funded scheme
- MyGymDiscounts - gym and wellness benefit that offers up to 25% off on gym memberships and digital fitness subscriptions
Information not given or found
Interview process
Information not given or found
Visa SponsorshipInformation not given or found
Security clearance- credit and criminal background checks may be conducted
People also searched
Project Administrator Jobs in Warrington United KingdomCustomer Service Jobs in Warrington United KingdomFinancial & Accounting Admin Jobs in Warrington United KingdomProject Administrator Jobs in Wigan United KingdomCustomer Service Jobs in Wigan United KingdomFinancial & Accounting Admin Jobs in Wigan United KingdomProject Administrator Jobs in St Helens United KingdomCustomer Service Jobs in St Helens United Kingdom
Company
Overview
Founded 1995
Year Established
Resulting from the merger of North West Water and NORWEB.
7+ Million People
Population Served
Provides essential water and sewage services across the region.
£1.9B Revenue
Annual Revenue
Demonstrates strong financial health and operational efficiency.
30+ Facilities
Renewable Energy Plants
Generating power from sewage sludge, contributing to sustainability goals.
- It operates across North West England, supplying drinking water and treating sewage.
- The company manages vast infrastructure, including thousands of kilometers of pipelines and nearly 600 treatment works.
- Typical projects include reservoir management, leak detection, and wastewater upgrades.
- Specializing in water and wastewater services, infrastructure upkeep, and renewable energy generation.
- We put people first.
- We care about the environment.
- We work together, share knowledge and support each other.
- We are committed to making things better for everyone.
- We act with integrity and are accountable for our actions.
- We deliver what we promise.
50% by 2025
Carbon Emission Reduction
Aims to reduce carbon emissions by 50% by 2025 as part of broader sustainability goals.
15% by 2025
Water Leakage Reduction
Committed to reducing water leakage by 15% by 2025 to improve water resource efficiency.
£1.6B over 5 years
Environmental Investment
Investing £1.6 billion in environmental improvements over five years to support sustainability initiatives.
90% Sustainably Sourced
Sustainable Supply Chain
Ensuring 90% of materials are sourced sustainably to promote ethical and environmental practices.
- Restoring habitats across the region with a focus on biodiversity.
40% Women
Senior Leadership Gender Balance
Target for women representation in senior leadership roles by 2030.
50% Women
Entry-Level Gender Mix
Target for women representation in entry-level roles.
12% Minority
Board Members from Ethnic Minorities
Representation of ethnic minority backgrounds among board members.
- Launching mentoring programs for women and underrepresented groups.
- Active participation in industry diversity initiatives.
Kablio AIIf you're someone who helps build and power the world (or dreams to), Kablio AI is your pocket-sized recruiter that gets you hired.
Copyright © 2025 Kablio