Maintain accurate records of service and performance.
Communicate effectively with customers, providing updates and technical insights.
Deliver planned maintenance and reactive service calls to Fire and Security systems.
Identify and carry out remedial works and small installations in line with service guidance.
Requirements
eca
fire
cctv
hikvision
avigilon
communication
Basic electrical safety training (ECA) and sound technical understanding of building services.
Fire: Gent, Notifier, Advanced, Protec, and other open protocol systems
Excellent communication and customer service skills.
Experience servicing and maintaining fire, security, and CCTV systems to relevant British Standards.
CCTV: HikVision, Avigilon, Dahua
Strong diagnostic and problem-solving abilities.
Benefits
Competitive base salary with uncapped commission and paid overtime.
Employee Discount Programme – savings across 800+ retailers.
23 days’ holiday, increasing with service, plus bank holidays.
Company vehicle and fuel card.
Referral bonus of up to £2,000.
Ongoing training and career development opportunities.
Pension via Royal London, Life Assurance, and Employee Assistance Programme.
Training + Development
Information not given or found
Interview process
Information not given or found
Visa Sponsorship
Information not given or found
Security clearance
successful candidates must undergo security vetting; employment is subject to satisfactory vetting.
Company
Overview
Founded 1997
Year Established
Began as a regional specialist installing fire detection systems.
Revenue £60M
Annual Revenue
Exceeds £60 million annually.
Cloud Migration 2021
IT Infrastructure Update
Moved to cloud-based DRaaS for scaling and data resilience.
It grew into a turnkey provider, offering design, installation, commissioning, and full aftercare for fire, safety, and security solutions.
Headquartered in Exeter, it later became a key pillar of PTSG’s Fire Solutions division following its 2019 acquisition.
Notable projects include system upgrades at Heathrow T3, Oxford University Hospitals, University of Hertfordshire, Selfridges, and York Magistrates’ Court.
The company partners with top-tier manufacturers like Honeywell (Gent, Notifier), Hochiki, Ansul, Tyco FireClass, Milestone, Axis, Avigilon, SALTO, CEM and Gallagher.