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Freeway Shift Supervisor – Traffic Management
Wsp
Supervising and managing traffic operations in a Transportation Management Center (TMC), ensuring compliance with policies, coordinating with external agencies and law enforcement, and maintaining system functionality.
24d ago
Expert & Leadership (13+ years)
Full Time
Fort Myers, FL, United States
Onsite
Company Size
55,000 Employees
Service Specialisms
Engineering
Consulting
Project Management
Architecture
Design
Environmental Services
Sustainability
Urban Planning
Sector Specialisms
Waste Management and Landfill
Water & Wastewater Tunnels
Water and Wastewater Treatment
Water Supply and Distribution
Parks and Open Spaces
Rail and Transit Advisory
Rail Design
Rail Electrification
Role
What you would be doing
field device repair
event coordination
data accuracy
operator training
system monitoring
report generation
- Following time requirements in the District 1 TMC Operations SOP for event confirmation, RRSP, DMS message posting, FL511 system update, etc.
- Coordinate ITS field devices repair and maintenance activities with the ITS IT and Maintenance Vendors.
- The Shift Supervisor will, as directed, assist the TMC Operations Manager in coordinating information flow within the Operations room and for facilitating response to disasters and high profile special events affecting traffic.
- The Shift Supervisor is responsible for all Operations Floor activities during their shift.
- The Shift Supervisor will receive information on special events and convey information on response details, as requested.
- The Shift Supervisor will respond to inquiries from public transportation.
- The Shift Supervisor will facilitate proper Road Ranger dispatching to include resource allocation to events, data collection of all activities and proper quality assurance during Road Ranger assists being monitored by CCTV and other means.
- Carrying out all tasks as detailed in the District 1 TMC Operations SOP.
- Assist in the development and maintenance of the inventory database for all equipment residing within the RTMC/STMC.
- The Shift Supervisor will ensure all data generated and disseminated by the operations room is concise and timely, including: DMS messaging, text messaging, website messaging, notifications, alerts and any other communication from operations room staff.
- The Shift Supervisor will facilitate in the information exchange between the RTMC/STMC operators and with all law enforcement dispatch personnel, ensuring that all operators are aware of relevant information pertaining to their respective systems.
- The Shift Supervisor is expected to assist the other operators with the ongoing workload.
- The Shift Supervisor will facilitate and coordinate with FDOT and/or FHP the proper Rapid Incident Scene Clearance (RISC) Vendor dispatching to major events and other activities that require their service in a timely and efficient manner.
- Support operation during Emergency Shoulder Use (ESU)
- Posting detour routes in FL511.
- Assist in the training of the operators and certification process documentation.
- Following FDOT District 1 policies and procedures, including the District 1 TMC Operations SOP.
- The Shift Supervisor will be the central contact for communications with external agencies including voice, mail, fax, Internet and other electronic means duringtheir shift.
- The Shift Supervisor will ensure that all alert messages and notifications are properly formatted and reviewed for accuracy and correctness and in accordance with the District 1 TMC Operations SOP.
- If requested by the Department, the Shift Supervisor will provide general information and coordinate with District PIO to provide media with non-confidential information.
- Ensure all activities and timestamps are logged into the SunGuide database and ensure the quality of information is complete and concise. This includes keeping the RISC Vendor rotation list current.
- The Shift Supervisor will ensure that all equipment outages are reported via the “Help Desk” system.
- The Shift Supervisor will monitor and report any internal and external system irregularities: Graphical User Interface (GUI), CCTV, Website, Vehicle Detection System (VDS), DMS, Monitors or Video Switch and other related equipment.
- The Shift Supervisor will be responsible, as directed, for reports and data generation including reports, telephone logs, operator performance, incident reports and any other reports that are requested.
- The TMC Shift Supervisor provides quality assurance on the day-to-day handling of all events in the operations room, including 511.
- The Shift Supervisor will be responsible for the daily scheduling of all breaks for operations room staff to ensure that there is sufficient staffing in the operations room at all times.
- The Shift Supervisor will ensure the performance of daily maintenance checks of the system and all ITS field devices as directed.
- Receive information on related roadwork, major accidents, etc., that could affect RTMC/STMC operations from outside sources.
- The Shift Supervisor will act as the TMC Operations Manager/Assistant TMC Operations Manager in their absence in handling and directing communications to the Department, FHP, local police, fire, EMS services, etc.
What you bring
sunguide software
freeway management
alternate schedules
its principles
interpersonal relationships
real-time coordination
- The use of prior experience to substitute for minimum requirements must receive the approval of the Department prior to individual being hired or promoted.
- Ability to clearly communicate information over a radio system or network.
- Extensive knowledge of the SunGuide Software and related systems.
- Ability to clearly communicate technical information in non-technical language verbally and in writing.
- Knowledge of Central Signal Systems.
- Skills in the use of freeway management and ATMS applications.
- Ability and willingness to work alternate work schedules and be “on-call” 24 hours/day.
- Minimum of three (3) years of experience as an Operator in a TMC or in a facility similar to the RTMC or STMC. Exceptions can be made with FDOT approval.
- Ability to coordinate real time activities and priorities.
- Ability to write reports and correspondence.
- Skills in leadership, interpersonal relationships and ability to work well within a group.
- Knowledge of key management concepts.
- Knowledge of ITS principles.
Information not given or found
Training + DevelopmentInformation not given or found
Interview process
Information not given or found
Visa SponsorshipInformation not given or found
Security clearance- successful completion of joint task force (jtf) for law enforcement communications application for security clearance to the state law enforcement radio system (slers)
- biannual drug screening
- biennial criminal history background check
People also searched
Company
Overview
Founded 1959
Year Established
The company was established in 1959, marking its beginning as a global leader in engineering and consulting.
40+ Countries
Global Presence
WSP operates in over 40 countries worldwide, delivering innovative solutions across multiple sectors.
- Partners with clients to create sustainable, efficient, and resilient solutions.
- Known for iconic projects like the One World Trade Center and London's Crossrail.
- Provides cutting-edge services in transportation, energy, water, and commercial developments.
- Blends technical expertise with deep industry knowledge to solve complex challenges globally.
78% global leadership
Internal Leadership Filling
Over 75% of global leadership positions were filled internally over the past three years.
3.7% retention increase
Employee Retention
Achieved a notable increase in global employee retention in 2024.
>75% internal filling
Leadership Hiring Practices
Over three-quarters of leadership roles have been filled internally since 2022.
Ethisphere recognition
Ethical Compliance
Recognized by Ethisphere for maintaining strong ethical values as a Compliance Leader Verification.
68% drop emissions
Emissions Reduction
Significant reduction in scope 1 and 2 greenhouse gas emissions compared to 2018 levels.
65.1% SDG-linked
Sustainable Revenue
Percentage of annualized revenues aligned with Sustainable Development Goals.
90% emission reduction
Long-term Goal
Aim to reduce total emissions (scopes 1, 2, and 3) by 90% by 2040 compared to 2018 levels.
30% scope 3 reduction
Supply Chain Emissions
Target to reduce scope 3 emissions by 30% by 2030 compared to 2018 levels.
- Committed to net zero across value chain by 2040 (SBTi-approved)
- Science-based targets: reduce absolute scope 1&2 emissions by 60% by 2030 vs 2018
- No DEI content per instruction.
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