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Computer Support Specialist
Flad Architects
First-level IT support: troubleshoot, install, and maintain hardware/software for staff.
14d ago
Junior (1-3 years)
Full Time
Madison, WI
Office Full-Time
Company Size
491 Employees
Service Specialisms
Architecture
Interior Design
Landscape Architecture
Structural Engineering
Planning & Consultation
Innovation & Analytics
Sustainable Design
Strategic Planning
Sector Specialisms
Healthcare
Higher Education
Science and Technology
Strategic Planning
Master Planning
Landscape Architecture
Architectural Design
Interior Design
Role
What you would be doing
help desk
first-level
software install
system upgrade
workstation setup
user training
- Perform scheduled rotation of routine technical support duties, including Help Desk, after-hours pager, etc.
- Answer, respond, resolve, and log Help Desk calls and tickets.
- Attempt to resolve issues on a first-level basis, providing basic or intermediate technical support on troubleshooting problems and standard software applications.
- Install end-user software applications, system upgrades, and migrations. Set up and take down workstations as needed.
- Escalate Help Desk calls and tickets to other staff as appropriate and work together to manage and ensure resolution.
- Conduct IT orientation for new employees and provide user training on supported systems as requested.
- Provide support for mobile devices, phone system, virtual meetings, audio-visual, and other conference room/display equipment.
What you bring
powershell
apple
help desk
windows 11
autocad
tech degree
- Familiarity with Windows desktop imaging and management systems, Powershell, and batch scripting preferred.
- Practical experience with recent Apple hardware and software preferred.
- Minimum one year of relevant help desk and end-user support experience required. Two or more years preferred.
- Minimum of one year experience with Microsoft Windows 11 operating system, Microsoft Office applications, Office 365, videoconferencing solutions, and other similar standard office applications required.
- Minimum one year of experience with Intel-based desktop and laptop hardware required.
- Familiarity with AutoCAD, Revit, and desktop publishing/design applications preferred.
- Minimum one year of experience with installing, configuring, and troubleshooting devices on a TCP/IP-based network required.
- Minimum two-year technology degree required.
- Generous paid time off and paid holidays
- Health, dental, and vision insurance
- Financial health and wellness benefits - retirement savings plan; fiduciary advisor; identity theft plan; Section 125 flexible benefits, including mass transit and parking; income protection – life insurance, short-term disability, long-term disability; Employee Assistance Program (EAP)
- Hybrid work environment
- Continuing education and career development – internal programs; funds set aside for external programs, licensure and sustainability support, annual professional registration and organization reimbursement
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Interview process
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Company
Overview
Founded 1927
Year Established
The firm was established in Madison, Wisconsin, and has since grown into a national leader in science and technology facility design.
Ranked #17
Ranking
The firm is ranked as one of the top architectural engineering firms in the U.S., specifically noted for laboratory design by BD+C.
Revenue $198M
Annual Revenue
The firm generates significant revenue, reflecting its strong financial position and expansive project range.
Employee-Owned 1985
Employee Ownership Since
apotentially unique ownership structure provides stability and alignment with employee interests, predating many modern workplace trends.
- Typical projects include high-performance labs, academic research facilities, hospitals, corporate R&D centers, and campus master plans.
- Their services span architecture, interior design, structural and landscape engineering, master planning, sustainable design, innovation & analytics.
- They have offices in ten U.S. cities, enabling both local presence and national reach, including Boston and San Diego expansions.
- Specializing in environments that foster discovery and healing, their work often supports cutting-edge science and healthcare breakthroughs.
- We honor the creative spirit in all things.
- We foster an environment of trust, integrity, and respect.
Rank 22
Sustainability Giants List
Ranked No. 22 on Interior Design’s Top 100 Sustainability Giants List in 2024.
1.75k lbs
Waste Diverted
Composting program diverted 1,750 lbs of waste in the Madison office.
50% Energy Savings
Research Building Efficiency
Achieved 50% modeled energy cost savings over baseline in one research building.
- Signed The AIA 2030 Commitment to achieve operational carbon neutrality on all projects by 2030.
- Signatory to SE 2050 initiative aiming for net‑zero embodied carbon structural systems by 2050.
- Library of vetted materials selected based on environmental impacts.
- Joined I²SL’s Labs2Zero program to develop laboratory‑specific emissions certification and decarbonization roadmap.
- Hybrid‑work policy plus subsidized transit and bike commuting to reduce travel emissions.
- Early adopter of LEED, WELL, Green Globes firsts in lab/healthcare; many projects achieved LEED Platinum and WELL certifications.
- No explicit DEI strategy or gender‑based statistics found on website or LinkedIn.
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