Concierge Associate (777 Main Street)

Description

• Coordinate apartment cleaning and detailing services.
• Schedule private car, limo, and taxi services.
• Assist residents and their guests in a courteous and efficient manner.
• Act as point of contact for residents after business hours.
• Explore opportunities and services to enhance the resident experience.
• Notify the police or other necessary personnel in the event of an emergency.
• Assist with pet services, such as grooming, walking, and pet store locations.
• Recommend and secure theatre, concert, and event ticket reservations.
• Answer telephone and forward calls to necessary team members.
• Make local restaurant suggestions and reservations.
• Provide accurate directions to local business, schools, hospitals, and attractions.
• Perform periodic security rounds.
• Maintain organization and cleanliness of front desk, lobby area, and amenities.
• Offer package pick-up and delivery assistance.
• Greet residents, prospective residents, vendors, and visitors.
• Schedule dry cleaning drop off and pick up.
• Play a vital role in ensuring the overall resident/guest satisfaction.
• Monitor security video while at the front desk.

Requirements

• Minimum of 1 year of relevant work experience.
• 2-3 years of concierge experience.
• Proficiency with Microsoft Office.
• Ability to maintain regular and positive communication with each resident and abide by the culture created to enhance and promote daily positive interaction among members of the 777 Main community.
• Familiarity with the local geography, attractions, and events.
• Prior knowledge of the apartment or hotel industry.
• Ability to work in a fast-paced and demanding environment.
• Excellent verbal and written communication skills.
• Ability to lift up to 50 pounds.
• Experience with Yardi, RealPage, or other similar industry software.
• Superb attention to detail.
• High school diploma or GED equivalent.

Benefits

• Flexibility to meet the demands of a 24-hour concierge department.

Training + Development

Interview process

Visa Sponsorship

Security clearance