Develops and deploys advanced air‑traffic management systems including radar, communications, automation, and remote towers.
Forecast and monitor job costs (labor and materials) to ensure repairs remain economical / profitable. Liaise with supervision in the event products are forecast to be beyond economic repair.
Provide updates to Customer Services Department on customers’ equipment repair status, & repair costing
Maintain the job status on our IT systems including T-Card and ERP
Safety test customer and production equipment
Produce test and repair customer documentation
Report any difficulties/problems/concerns to the Supervisor.
Conduct other Product Technical Services tasks as requested by the Supervisor
Enter symptom, fault diagnosis and fix onto appropriate IT systems and fault databases
Test, diagnose and repair PCBA’s down to component level in accordance with IPC level 2 and 3
Understand and comply with Company and departmental policies and procedures
Test, diagnose and repair electro-mechanical equipment utilizing an array of test equipment including oscilloscopes, radio test sets and signal analyzers
Monitor and implement CSD actions and change notices to upgrade customer equipment as required
Apply ‘5S’ and LEAN manufacturing techniques to the workplace
Ensure all equipment is within calibration and appropriate safety certifications (PAT) prior to use
Accurately record productive and non-productive hours on our ERP system
Recognize repeat failures within repairs and highlight trends to production engineering and supervision