Senior Specialist - IT Client Support

Description

• Manages the escalation of complex issues to the appropriate teams or individuals
• Collaborate with corporate services and IT teams to design and recommend A/V configurations, utilizing compatible current technology yet easy-to-use by any employee.
• Technical lead on refresh projects, scheduling the work, ensuring equipment is ordered and retired timely and following process.
• Occasional overnight travel may be required.
• Analyzes technical problems, identifies root causes, and implements effective solutions.
• Communicate with end-users in a clear and concise manner, providing updates and solutions, and managing expectations
• Guides and mentors junior staff, sharing knowledge, and fostering a collaborative team environment.
• Assist end-users with understanding IT security policies and provide user-friendly, simple, standard solutions complying with those guidelines. Works with other IT teams as needed to achieve effective solutions and compliance.
• Handles complex technical issues that require in-depth knowledge of IT systems and infrastructure.

Requirements

• Have a good understanding of network design and server relationships.
• The Lead IT Specialist level requires a Bachelor’s degree or equivalent experience and 8+ years of relevant job related experience
• The Principal IT Specialist level requires a Bachelor's degree or equivalent experience and 10+ years of relevant job related experience.
• The candidate must have 8+ years of experience supporting end-users
• Have or be able to obtain a valid passport.
• Strong knowledge and support skills in all IT disciplines as this person may be the sole IT resource in some situations.
• Occasional visits to industrial/manufacturing settings, which may include exposure to various materials and chemicals, as well as extreme temperature conditions and loud machinery, and require appropriate personal protective equipment.
• Expert cellular technologies skills (Apple and Android).
• Familiarity with Security and related technologies (Biometric and magnetic).
• Excellent oral and written communication skills as well as business presentation skills.
• Must be trustworthy of handling confidential and sensitive information with integrity.
• Possess a strong understanding of Cyber Security and its impact.
• Must be able to remain in a stationary position 50% of the time due to prolonged periods of sitting or standing.
• Have a good grasp of telephonic sets including VOIP
• The Senior IT Specialist level requires a Bachelor’s degree or equivalent experience and 5-8 years of relevant job related experience
• Previous experience in an energy industry environment.
• Must be able to travel as needed in support of end-users to include all meetings.
• Vast knowledge of A/V.
• Be fluent in iOS, Android and Windows platforms.

Benefits

• Usually, normal office working conditions.

Training + Development

Interview process

Visa Sponsorship

Security clearance