Manager, People Relations

Description

• Execute the accommodation process for assigned cases following ADA compliance and ensure the necessary documentation is received and tracked
• Establish and maintain the communication of various people matters that affect other People Operations departments such as Payroll & Benefits or Talent Management
• Help with the development and maintenance of guidelines to ensure consistent practices of policy interpretation
• Execute people relations matters for the company by guiding and coaching managers in progressive discipline steps and corrective action remedies, managing and prioritizing in a fast-paced, high-growth environment under the leadership and direction of senior members of the People Relations team
• Assist with evolving and maintaining the company handbook
• Keep a close eye on team member retention and turnover trends, and make speedy recommendations for actions to improve
• Intake and initiate leave administration process for assigned cases, tracking and running point through the hand-off to the benefits administration team and/or 3rd party leave administrator
• Utilize the HRIS and Company technology as appropriate for tracking, recording documentation, and reporting
• Execute the involuntary termination process and ensure the appropriate approval process is followed
• Intake complaints and manage the investigation process; consult with senior members of the People Relations team on the appropriate actions and next steps
• Facilitate exit interviews with team members when voluntary resignations occur to identify the root cause, potential leadership concerns, and enhancement opportunities for the team members' experience
• Utilize and support the evolvement of our toolkit of templates, guidelines, and resources for managers regarding performance management in close partnership with the Talent Development Manager
• Guide managers on developing and executing Performance Improvement Plans in partnership with the Talent Development Manager
• Advocate and communicate team member support resources such as the OneCore Mindfulness Programming, the Employee Assistance Program, Calm, and 3rd party mindfulness coach
• Prepare and finalize severance agreements when appropriate
• Assist leaders in ensuring appropriate progressive discipline documentation is recorded and corrective action steps are followed through with team members to mitigate risk proactively
• Participate in the identification, research, and execution of compliant employment policies and practices across federal and multiple state and local jurisdictions
• Promote and participate in the company’s diversity council with a mission to connect, raise awareness on DEI matters, and implement change

Requirements

• Knowledge of employment law and regulations (FMLA, ADA, EEO, and multi-state compliance).
• Expertise in executing ADA Accommodation and Leave of Absences processes in compliance with multiple local/state jurisdictions (specific experience with Washington, Oregon, and California laws are a plus).
• Proficiency in HRIS systems (such as Paycom) and experience maintaining accurate documentation.
• Change management experience, with the ability to guide teams and managers through organizational changes and transitions.
• Proactive approach and a keen attention to details.
• Experience working in student housing, single-family rentals, hospitality, or multi-family industries.
• Ability to work autonomously while keeping key stakeholders informed.
• Demonstrate effective organization and time management to prioritize and progress multiple cases/matters day-to-day/week-to-week with flexibility to extend hours as needed for time-sensitive matters in various time zones
• Sound judgment in prioritizing competing demands.
• Conflict resolution expertise, with experience handling sensitive employee issues and complex investigations.
• Strong emotional intelligence (EQ) and interpersonal skills to build trust and rapport across teams.
• Bachelor’s degree in Human Resources, Business Administration, or Organizational Development
• Must be able to complete all physical requirements of this role with or without a reasonable accommodation
• Proven ability to exercise flexibility and adapt in a fast-paced, high-growth environment
• Adaptable communication skills to collaborate effectively across diverse groups of stakeholders.
• Experience working with a mix of onsite, remote, and hybrid teams, supporting multiple time zones effectively.
• 5+ years of experience with resolution of employee relations matters and the administration of Human Resources policies
• Impeccable regard for using discretion with confidential documents and information

Benefits

• Incentives designed to reward your achievements
• Employee Assistance Program (EAP) for access to confidential support services
• Hybrid or remote work options may vary by role to support work-life balance
• Paid volunteer time off to give back to your community
• Robust health plan options that begin within at least 30 days of your employment
• Paid 14+ holidays, including your birthday, to disconnect and celebrate
• Paid flexible PTO to disconnect or celebrate life milestones
• Paid Parental Leave that begins after 90 days
• Monthly workshop weeks; fewer meetings & more collaboration
• Monthly phone reimbursement
• Company retirement options including 401(k) + matching & Roth account option
• Competitive pay that values your contributions
• Wellness allowance and perks, including a yearly subscription to a meditation app

Training + Development

Interview process

Visa Sponsorship

Security clearance