Coordinates logistics by utilizing local logistics providers to transport and relocate devices between locations.
Adheres to prescribed OSS governance, which involves participating in meetings and following the escalation process, among other responsibilities.
Provides ad-hoc training to users on common IT issues and guides them through self-service tools.
Identifies and reports potential risks that could impact the quality of Operations Service Specialist services.
Manages the physical stock of devices and accessories, including updates in the Configuration Management Database (CMDB).
Offers support to end users and ensures the functionality of IT equipment and software in meeting rooms and other user collaboration areas as part of desk-side support.
Hosts and assists third-party technicians.
Conducts regular inventory checks for relevant hardware.
Ensures that computers are delivered in a 'ready-to-use' condition for IT users.
Handles warranty cases in collaboration with the appropriate Original Equipment Manufacturers (OEM) vendors.
Performs routine checks of computer rooms, including monitoring temperature, air conditioning, cabling, and general functionality.
Requirements
it operations
communication
travel
data analysis
issue resolution
support experience
Proven experience within an IT environment and as an Operations Support Specialist
Clear communication skills
Able to travel across the UK and Ireland when required
Good understanding of Data Analysis & Review
Diagnoses and resolves IT-related issues effectively and efficiently.
Product, System, and Service Support experience
Benefits
Information not given or found
Training + Development
Information not given or found
Interview process
Information not given or found
Visa Sponsorship
Information not given or found
Security clearance
Information not given or found
Company
Overview
96% Renewables Integration
Clean Energy Solutions
Ensures that more than 96% of their projects involve renewable energy integration, supporting the transition to cleaner power systems.
99% Uptime
Grid Reliability
Achieves 99% uptime in their energy grid solutions, ensuring consistent and reliable power distribution.
700+ Charging Stations
EV Infrastructure Expansion
Deploys over 700 electric vehicle charging stations globally, driving EV adoption and supporting sustainable transportation.
Leads in energy management with pioneering technologies.
Focuses on renewable energy to drive cleaner and efficient power systems.
Provides solutions across energy generation, transmission, and distribution.
Operates in sectors including wind, solar, utilities, and transportation infrastructure.
Innovates in industrial automation with cutting-edge energy optimization systems.
Involved in electrifying remote regions for improved energy access.
Employs digital tools for data-driven grid improvements and performance enhancement.
Culture + Values
Harmony (Wa): embracing and respecting the unique qualities of our diverse employees, engaging in open discussions and uniting efforts once consensus is reached
Sincerity (Makoto): acting with ownership, honesty and integrity; addressing matters sincerely and learning from failures
Pioneering Spirit (Kaitakusha‑seishin): exploring uncharted territory with innovative approaches and taking on new challenges
Open collaboration and customer focus: co-creating solutions through global teaming to deliver customer success and societal progress
Culture of innovation: pushing boundaries, breaking records, evolving to meet today’s challenges with purpose-driven innovation
Environment + Sustainability
100% Fossil‑Free Electricity
CO₂ Reduction Achievement
100% fossil-free electricity in own operations reduces CO₂e by over 175,000 metric tons annually compared to 2019 levels.
80% Emissions Reduction
Scope 1+2 Emissions Target
Aim to reduce absolute Scope 1+2 emissions by 80% and Scope 3 emissions intensity by 55% by 2030.
Top 5% EcoVadis Rating
Sustainability Performance
Received EcoVadis gold rating in 2024, placing the company in the top 5% of over 130,000 assessed companies.
1,000Mt Avoided Emissions
Global Climate Contribution
Aim to contribute to avoiding 1,000 million metric tons of emissions through various sustainability initiatives.
Net‑zero target by 2050 with Science Based Targets initiative (SBTi) validation (Feb 2024)
Achieve carbon‑neutral own operations by 2030
CDP climate score: A‑ in 2023
Accelerate clean energy transition: focus on climate, circular economy (5R principles), biodiversity and ecosystems
Increase renewable‑enabled GW and improve service lifecycle value creation index annually
Inclusion & Diversity
45k+ Employees
Global Workforce
The company employs over 45,000 individuals from 150 different nationalities across 60+ countries, showcasing extensive global diversity.
25% Women Target
Workforce Representation
Aiming to have 25% of its employees and managers identify as women by the year 2025, reflecting a commitment to gender diversity.
500+ Colleagues
Leadership Development
Over 500 employees from 28 nationalities across 10 countries have engaged in a leadership development framework to foster inclusive growth.
~9-10 yrs Tenure
Employee Tenure
Employees maintain an average tenure of approximately 9 to 10 years, indicating a stable and experienced workforce.
Endorsed a global DEI strategy focused on diversity, equity, and inclusion across operations.
Incorporates leadership pillars ensuring DEI is integrated into hiring, growth, and development strategies.