IT Specialist

Description

• Coordinates logistics by utilizing local logistics providers to transport and relocate devices between locations.
• Adheres to prescribed OSS governance, which involves participating in meetings and following the escalation process, among other responsibilities.
• Provides ad-hoc training to users on common IT issues and guides them through self-service tools.
• Identifies and reports potential risks that could impact the quality of Operations Service Specialist services.
• Manages the physical stock of devices and accessories, including updates in the Configuration Management Database (CMDB).
• Offers support to end users and ensures the functionality of IT equipment and software in meeting rooms and other user collaboration areas as part of desk-side support.
• Hosts and assists third-party technicians.
• Conducts regular inventory checks for relevant hardware.
• Ensures that computers are delivered in a 'ready-to-use' condition for IT users.
• Handles warranty cases in collaboration with the appropriate Original Equipment Manufacturers (OEM) vendors.
• Performs routine checks of computer rooms, including monitoring temperature, air conditioning, cabling, and general functionality.

Requirements

• Proven experience within an IT environment and as an Operations Support Specialist
• Clear communication skills
• Able to travel across the UK and Ireland when required
• Good understanding of Data Analysis & Review
• Diagnoses and resolves IT-related issues effectively and efficiently.
• Product, System, and Service Support experience

Benefits

Training + Development

Interview process

Visa Sponsorship

Security clearance