General Manager

Description

• Supervision and mentorship of associates to ensure all is done in accordance with Southern Hospitality Standards.
• Oversee operations to ensure smooth and consistent experience in all areas, high levels of guest satisfaction, quality food products and exemplary service in conjunction with managers and chefs.
• Spearhead development and implementation of marketing programs to increase guest traffic.
• Work closely with the Chef to ensure a strong, healthy relationship between culinary and front of house team.
• Maintain a strong, highly visible and professional presence with all guests.
• In coordination with the Chef, prepare and monitor annual budget, revenue goals and the expenses for the restaurant as well as producing various (weekly, monthly etc.) business volume forecasts and planning accordingly.
• Ensure fully effective and efficient staffing and scheduling for the restaurant while balancing financial objectives with guest satisfaction.
• Ensure adherence to, and compliance with, all health, safety, liquor consumption, and all other food and beverage regulations. Keep current on all matters pertaining to the food and beverage industry in Nashville and across the country, particularly among similarly themed concepts.
• Consistently monitor payroll and labor resource allocations to ensure they are in line with financial forecasting and goals.
• Maintains inventory levels, ordering amounts, timing of orders, receiving, invoice settling, and equipment.
• Direct oversight of the beverage program, to include purchasing and monthly inventory of all beer, wine, liquor and NA beverage product.
• Establish and uphold expectations for cleanliness, dress, decorum and other service standards, consistently monitor for adherence.
• Implement corrective procedures as necessary to help ensure that budget goals are achieved.
• Primary coordinator of recruiting, hiring, coaching, training and creating a culture of teamwork.

Requirements

• Strong interpersonal skills, ability to deal professionally with clients, vendors, and colleagues.
• Ability to keep sensitive information highly confidential.
• Excellent written and verbal communication skills.
• Strong working knowledge of Microsoft Office.
• Demonstrate a sense of urgency and attention to detail and carry multiple projects through to completion.
• Availability to work nights, weekends and holidays.
• Ability and willingness to step into operations during “all hands-on deck” periods.
• Excellent organizational and time management skills, ability to take initiative, exercise sound judgment.
• Fully functional knowledge of the POS system, hardware, software and menu programing.
• Strong understanding of beverage program management.
• Previous experience as General Manager in restaurant operations
• Ability to work under pressure with tight time constraints, as well as the ability to deal with frequent interruptions, unresolved situations, frequent change, delays, or unexpected events.
• Ability to work independently and collaboratively, prioritize work and ask for further clarification when necessary.
• Bachelor’s degree (BA) from four-year college or university; or four to six years related experience and/or training; or equivalent combination of education and experience
• SERV Safe certification
• Tennessee ABC Server Card (must be attained in first 90 days on property)
• An open mind for new ideas and creative methods

Benefits

• A strong compensation and benefits package, including health, vision, dental, 401k with a strong match and more!

Training + Development

Interview process

Visa Sponsorship

Security clearance