Customer Care Technician at Barratt Redrow in Morley, England, United Kingdom | Kablio

Role

Description

appointment management

defect reporting

form submission

defect resolution

defect inspection

timesheet submission

Take instruction from Customer Care Co-ordinators/Administrators, ensuring all customer appointments are attended on time and any materials required are sourced prior to the appointment
Report any repetitive defects on active and non-active sites to the Customer Care Manager/Executive to discuss with the Commercial/Technical Director
Complete mileage forms, SHE forms, invoices forms and submit on the last day of the month
Resolve defects in a speedy manner, to a high standard and to ensure all works completed are signed by the customer
Carry out inspections of reported defects as and when required and issue a full report with photographs to the Customer Care Co-ordinator/Administrator
Complete all required paperwork (timesheets) for submission to the Divisional offices, facilitating accurate record keeping

Requirements

customer service

construction

problem solving

painting

carpentry

joinery

Excellent interpersonal skills and ability to deal with customers in a friendly and professional manner, and exhibit high service standards to ensure customer expectations are met
Comprehensive knowledge of construction and ability to problem-solve with defects, likely to come from a background in the trades e.g. Painting, Decorating, Carpentry and Joinery

Benefits

26 days’ holiday (increase by 1 day for every 3 years’ continuous service up to 29 days)
Competitive Bonus Scheme
Private Medical Cover - Single Cover
Competitive Salary
Choice of Flexible Benefits
Enhanced Family Friendly Policies

Training + Development

Information not given or found

Interview process

Information not given or found

Visa Sponsorship

Information not given or found

Security clearance

Information not given or found

Company

Overview

A major UK homebuilder, known for its residential developments and large-scale projects.
Founded through the merger of two leading construction firms, creating a legacy of quality housing.
Specializes in building homes across urban and suburban landscapes, from starter homes to luxury properties.
Projects range from traditional housing developments to mixed-use urban regeneration, with a focus on sustainability.
Has contributed significantly to UK housing supply, building thousands of homes annually.
Notable work includes the development of new communities and transformation of neglected areas into thriving neighborhoods.
Operates with a commitment to quality, innovation, and integrating modern technologies into construction processes.

Culture + Values

We are committed to quality, safety, and innovation.
We aim to deliver the highest standards in everything we do.
We foster a culture of collaboration, respect, and trust.
We encourage continuous learning and development.
We hold ourselves accountable to our customers and communities.
We embrace change and seek innovative solutions.
We operate with integrity and honesty in all our dealings.

Environment + Sustainability

2040

Net Zero Target

Aim to achieve zero carbon emissions by 2040.

Committed to reducing carbon emissions across all operations.
Focus on energy efficiency and sustainable building practices in every home.
Homes built with high standards of energy performance to reduce environmental impact.
Pledged to reduce water consumption in operations.
Set ambitious goals to reduce construction waste and improve recycling rates.
Invest in renewable energy solutions for construction processes.

Inclusion & Diversity

30%

Gender Balance in Senior Roles

A significant portion of leadership positions are held by women.

Aim for gender balance across all levels of the business.
Implement strategies for inclusive recruitment and development.
Track gender diversity at each stage of the hiring process.

Articles

Barratt Redrow RSPB wildlife partnership

Barratt Commercial Support – first day as Barratt Redrow

Indeed – Careers at Barratt Redrow

Company

Overview

A major UK homebuilder, known for its residential developments and large-scale projects.
Founded through the merger of two leading construction firms, creating a legacy of quality housing.
Specializes in building homes across urban and suburban landscapes, from starter homes to luxury properties.
Projects range from traditional housing developments to mixed-use urban regeneration, with a focus on sustainability.
Has contributed significantly to UK housing supply, building thousands of homes annually.
Notable work includes the development of new communities and transformation of neglected areas into thriving neighborhoods.
Operates with a commitment to quality, innovation, and integrating modern technologies into construction processes.

Culture + Values

We are committed to quality, safety, and innovation.
We aim to deliver the highest standards in everything we do.
We foster a culture of collaboration, respect, and trust.
We encourage continuous learning and development.
We hold ourselves accountable to our customers and communities.
We embrace change and seek innovative solutions.
We operate with integrity and honesty in all our dealings.

Environment + Sustainability

2040

Net Zero Target

Aim to achieve zero carbon emissions by 2040.

Committed to reducing carbon emissions across all operations.
Focus on energy efficiency and sustainable building practices in every home.
Homes built with high standards of energy performance to reduce environmental impact.
Pledged to reduce water consumption in operations.
Set ambitious goals to reduce construction waste and improve recycling rates.
Invest in renewable energy solutions for construction processes.

Inclusion & Diversity

30%

Gender Balance in Senior Roles

A significant portion of leadership positions are held by women.

Aim for gender balance across all levels of the business.
Implement strategies for inclusive recruitment and development.
Track gender diversity at each stage of the hiring process.

Articles

Barratt Redrow RSPB wildlife partnership

Barratt Commercial Support – first day as Barratt Redrow

Indeed – Careers at Barratt Redrow