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Post Event Manager
Abm Industries
Oversee post‑event services, manage staff, ensure client satisfaction, and drive billable work.
9d ago
$85,000 - $85,000
Junior (1-3 years)
Full Time
Baltimore, MD
Onsite
Company Size
117,000 Employees
Service Specialisms
Janitorial
Engineering
Parking
Electrical and lighting
Energy solutions
HVAC and mechanical
Landscape and turf
Mission critical solutions
Sector Specialisms
Industrial
Energy
Infrastructure
Buildings
Residential
Commercial
Water Resources
Heavy Civil
Role
What you would be doing
status reporting
accident reporting
policy enforcement
staffing planning
service upsell
customer liaison
- Inform Project Manager of status of work; identify potential issues and recommend appropriate action.
- Keeps Project Manager informed of business issues impacting effectiveness of project; promptly escalates serious issues to Project Manager.
- Report accidents and property damage in an accurate and timely manner.
- Provide customer with information regarding additional services available at ABM.
- Enforce ABM and client policies and procedures through mentoring and coaching of field personnel.
- Recommend staffing levels; work with Project Manager and HR to hire, train and evaluate staff.
- Increase billable services provided by ABM and add value to the customer by providing additional or periodic services (TAG work);
- Anticipates problems and proactively implements preventative action plans.
- Works closely with frontline personnel to meet customer requirements; determines training requirements and identifies sources meet training and development needs.
- Regular contact with customer to ensure that services meet service contract requirements and to promote customer retention.
- Respond to customer inquiries; discuss and resolve with customer pending complaints/feedback.
What you bring
customer service
supervisor
osha knowledge
ms office
bilingual
driver's license
- 1-2 years of customer service experience
- Excellent personal organization skills and exceptional planning skills to avoid reactional situation(s).
- Working knowledge of janitorial equipment
- 1-2 years of Supervisor experience
- Working knowledge of OSHA required processes
- Valid State Driver's License for business travel
- Excellent follow-up and an eye for detail.
- Intermediate level of Microsoft programs
- Technical savvy and ability to use MS Office Suite, Smart Phones, Internet and other job-related applications.
- Bilingual (English/Spanish)
- Excellent relational skills and experience dealing with union environment.
- Excellent verbal and written business communication skills.
- Understanding of the service industry practices, process and trends.
- Understand applicable union contracts and develop effective working relationship with local labor unions.
- Flexibility to respond to urgent client requests on evenings and weekends when necessary.
- Excellent customer service skills to ensure customer retention, enhance service delivery and sell services.
Information not given or found
Training + DevelopmentInformation not given or found
Interview process
Information not given or found
Visa SponsorshipInformation not given or found
Security clearanceInformation not given or found
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Company
Overview
1909 Founded
Year of Establishment
The company began operations as a window-cleaning service in San Francisco.
$8.4B Revenue
Annual Revenues
Reflects the company's global scale and integrated service model.
6B sq ft
Space Managed
The company services over 6 billion square feet of space daily.
27/30 Airports
Busiest U.S. Airports
The company manages operations at 27 of the 30 busiest U.S. airports.
- Evolved into a global facility-services powerhouse.
- Delivers integrated janitorial, engineering, parking, energy, HVAC, electrical, landscaping, and EV-charging services.
- Operating across major sectors, including aviation, education, healthcare, manufacturing, and commercial real estate.
- Typical projects span airports, hospitals, schools, data centers, stadiums, corporate campuses, and industrial facilities.
- A hallmark expansion strategy has consisted of strategic acquisitions—such as GCA Services Group in 2017 and Able Services in 2021.
- Standout fact: its workforce automation tools power mission-critical operations in data centers and microgrid installations.
- Building strong relationships with customers, delivering high-quality services.
- Maintaining the highest standards of integrity in all actions.
- Striving to deliver exceptional results with innovation and continuous improvement.
- Working together to achieve shared goals and fostering collaboration across the company.
- Treating everyone with dignity and respect, honoring diversity and encouraging inclusivity.
2040 Target
Net-Zero Carbon Emissions
Aims to achieve net-zero carbon emissions by 2040, demonstrating a strong commitment to combating climate change.
- Integrates sustainability into operations and offerings, prioritizing energy efficiency and renewable energy solutions.
- Focuses on sustainability through a framework that reduces waste, energy use, and water consumption.
- Tracks progress using key performance indicators (KPIs) and publishes annual sustainability reports.
- ABM's DEI strategy emphasizes creating a diverse, equitable, and inclusive workplace.
- The company is committed to increasing the representation of women and minorities in leadership roles.
- ABM tracks diversity metrics and provides data on gender balance, aiming to improve gender representation across all levels.
- The company has specific goals to recruit and retain diverse talent across its operations.
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