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Environmental Customer Coordinator
Arcwood Environmental
Manage customer inquiries, documentation, and waste services to ensure satisfaction.
7d ago
Junior (1-3 years)
Full Time
Louisville, KY
Onsite
Company Size
1,800 Employees
Service Specialisms
Environmental Consulting
Environmental Management
Project Management
Waste Management
Sustainability Services
Sector Specialisms
Industrial
Energy
Infrastructure
Water Resources
Role
What you would be doing
quote management
disposal logistics
profit analysis
research tools
waste profiling
shipping documentation
- Maintains thorough and updated customer records
- Develops and utilizes basic chemical knowledge as it pertains to various waste types within the industry and the available disposal options
- Reviews, prints, and sends new quotes to customers; requests and files signed copies of quotes
- Secures disposal outlets for customer waste that will be managed directly to third-party sites, including approvals, pricing and logistics as needed
- Conducts reviews of billing information for accuracy prior to finalization; resolves any billing discrepancies as needed
- Prioritizes health and safety by adhering to policies, processes, and maintaining safe practices at all times
- Provides follow-up on pending and new approvals to perform scheduling as soon as possible
- Manages non-conforming waste situations in a timely manner, including manifest discrepancies
- Maintains the ability to travel to assigned territory annually, up to 10%
- Conducts profit and cost analysis on new and current business, ensuring that the most profitable disposal method is being used; identifies opportunities for increasing margin dollars
- Maintains accountability for insides sales to increase revenue in assigned territory(ies) by working closely alongside Sales counterpart
- Utilizes a variety of tools to conduct research and partners with cross-functional teams to solve customer challenges, providing innovative solutions; coordinates with cross-functional teams to assign workflows to proper departments
- Facilitates customer tours of Arcwood facilities as requested
- Submits samples with required documentation for testing and waste approval as needed
- Builds sustainable relationships and establishes trust with customers through routine communication, ensuring customer satisfaction
- Reviews, revises and completes waste profile forms, including but not limited to, reviewing SDS' and selecting proper RCRA hazardous waste codes; submits waste stream approval to appropriate department
- Manages customer inquiries and questions regarding Arcwood services, associated costs and proper documentation requirements; maintains an understanding of when to escalate customer issues
- Receives waste orders from customers and completes appropriate shipping documentation, manifest, and labels as necessary
What you bring
bachelor's
associate
2+ years
regulations
computer programs
communication
- Self-directed with the ability to work on multiple projects with competing priorities and deadlines
- Strong working knowledge of computer programs and applications
- Bachelor's degree (required); degree in environmental science or other technical field (preferred)
- Regular and predictable attendance to perform the functions and requirements of this role
- Strong communication skills via phone, with the ability to listen actively
- In addition to the requirements above, internal candidates must have 1+ years of successful experience within their current role, as evidence by a 'Meets Expectations' / 3 score or higher on previous evaluation(s)
- Organizational and time management skills, with the ability to make strong decisions and execute patience under pressure
- Utilizes understanding of waste generator requirements to provide insights to customers
- Basic working knowledge of all Federal, State, and local laws and regulations pertaining to the Environmental Services industry and DOT/RCRA regulations
- 2+ years of relevant experience, including but not limited to environmental, manufacturing, industrial or customer service sectors (required) -OR-
- In lieu of a Bachelor's degree, an Associates degree plus 2 years of relevant experience, including but not limited to environmental, manufacturing, industrial or customer service sectors (required)
- Excellent interpersonal skills to effectively communicate with internal and external customers
- Collaborative Environment: Together we can achieve much more. Join a supportive and dynamic team where your ideas and efforts are recognized and rewarded.
- Growth Opportunities: At Arcwood, your contribution is valued beyond your job title. We believe in the power of continuous learning and growth, encouraging every employee to expand their skills and take on new challenges.
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Interview process
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Company
Overview
630 000 tons
Industrial Waste Processed Annually
The company handles a large volume of industrial waste each year, showcasing its extensive processing capabilities.
38 Facilities
Fully Permitted US Locations
Operates 38 facilities across the United States, all fully permitted to handle industrial waste.
165 000 tons
Industrial Waste Recycled Annually
Recycles a significant amount of industrial waste yearly, demonstrating commitment to sustainability.
2 000 Customers
Served Across Industries
Provides services to over 2,000 clients in various sectors, highlighting its broad industry reach.
- Evolved into a national environmental services leader.
- Acquired by EQT Infrastructure in January 2024, enhancing growth and capabilities.
- Provides end‑to‑end waste solutions including treatment, transport, incineration, recycling, emergency response, and on‑site services.
- Serves pharmaceuticals, life sciences, advanced manufacturing, chemicals, oil & gas, and metals sectors.
- Notable projects include expanding a hazardous‑waste incinerator in Orange, TX, integrating a demilitarization facility in Joplin, MO, and installing a shredder in East Liverpool, OH.
- Engagements involve handling regulated waste streams, technical support, compliance, and emergency spill response.
- The Joplin facility specializes in energetic (explosive) waste disposal, offering a rare service niche.
630k Tons
Industrial Waste Managed Annually
Operational expertise in handling industrial waste streams effectively.
165k Tons
Recycled Annually
Recycling efforts that contribute to alternative use and sustainability.
2,000+ Clients
Tailored Waste Solutions
Dedicated service to customer needs across diverse industries.
1,000+ Types
Waste_handled Solutions
Comprehensive handling of a wide range of waste streams.
- “minimize the impact of waste to clear the way for a better future.”
- Operate a vertically integrated platform: prepare, treat, transport and dispose of the most regulated and sensitive waste streams
- Integrate Technical, Field and On‑Site services into a comprehensive environmental solution
630,000 tons
Industrial Waste Managed Annually
The company manages approximately 630,000 tons of industrial waste each year, demonstrating significant capacity in waste handling and processing.
2050
Net-Zero Target Year
The company aims to achieve net-zero emissions by 2050, showcasing a long-term commitment to environmental sustainability.
38 facilities
Authorized Operation
The company operates 38 fully-permitted facilities strategically located in major industrial hubs across the United States.
- Provide sustainability services alongside waste disposal, including prevention, recycling, treatment, and technical compliance
- Enhanced hazardous waste incineration capacity (e.g., Orange, TX) and specialty disposal (Joplin, MO)
- Backed by EQT to pursue reuse, recycling, treatment and disposal innovation
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