Service Coordinator (Contract Role)

Description

Process field service orders, service purchase orders, warranty claims, warranty returns, service requests using our current, multi-business system platforms.

Maintains weekly, monthly, and annual habits as scheduled

This role (Service Co Ordinator) is to process day to day service calls in LN and to manage warranty claims in the region.

• Assists with warranty returns and resolution by creating Warranty Return Authorizations
• Assists customers with equipment and field service-related problems and offers economic solutions.
• Works closely with L1/L2 Technical Support, QA, Sales, Logistics in cross-functional teams.
• Helps create and maintain role related workflows.

Requirements

• HVAC experience would be an asset
• Ability to communicate in an open and authentic manner in all situations
• Strong, team-oriented leadership skills with presence and a bias for action.
• University Degree or Diploma in Mechanical/Electrical & Electronics/Computer application Engineering or Science/Arts/Commerce Graduates with 3 to 5 years of experience ERP system for handling customer call ticket management.
• Strong PC skills, especially Word, Excel are a must.
• Strong communication skills, both verbal and written are required
• Self-directed with ability to work autonomously and collaboratively and a focus on results.

Benefits

Training + Development

Interview process

Visa Sponsorship

Security clearance