Reservation Sales Executive - 12 months FTC

Description

The role of the Reservations Executive is to drive event and meeting room revenue from external meeting room opportunities and internal and external events. The individual will be accountable for maintaining high conversion rates from enquiry to booking and upselling add-ons to maximise each opportunity. They will be responsible for managing a daily pipeline of enquiries and existing bookings, processing payments, and liaising with the client until the day of the booking.

• Convert enquiries to bookings through objection handling and detailed discussion around the portfolio.
• Being aware of company revenue targets and individual building targets. S
• Support central sales team with general sales enquiries and sales line when required
• Liaise with the prospective client and confidently qualify all leads and offer the best and most suitable solution for them.
• Invoice clients and process payments .
• Ensure smooth handover to operational teams.
• Be the first point of contact for new and existing external clients for Meeting Rooms as well as internal and external clients for Events by telephone, email or leads from the website
• Deliver and exceed daily/weekly KPIs set by your sales manager.
• upport building teams to hit monthly targets, sell new buildings, promote offers or packages.
• Qualify clients through analysis pre-call to learn about their business and potential needs.
• Manage and update leads and opportunities in Sales Force.
• Upsell meeting room bookings to events when required to drive revenue.

Requirements

They must have excellent communication skills to ensure all relevant details are obtained from the client and passed to the operational team ahead of all confirmed bookings. The Reservations Executive will need to work effectively as part of a sales team and have excellent time management skills to remain control of all live opportunities.

• Able to multi task and work well under pressure
• Possess a flexible and resilient attitude.
• Hands-on team player with strong problem solving ability and exceptional attention to detail.
• 2 +years experience working in sales telephone-based role ·
• 4 days in the office
• MS Office, Word and Excel
• Experience of working in a fast paced target driven environment
• Work effectively as part of a team towards group KPIs and targets.
• CRM Experience
• Market knowledge desirable
• Excellent written and verbal communication skills
• Have expert knowledge of all buildings; their events spaces and their meeting rooms and USPs.

Benefits

At The Office Group, we know that work isn't just about working. We offer all of our employers a fantastic range of benefits, including;

At Fora, we're fueled by a desire to enhance the way people work. We're here for the progressives, the forward thinkers, the status quo-challengers, the creators and the innovators. With signature hospitality, a likeminded community of members and a re-energising wellness experience, Fora takes the grind out of daily work-life, so members can focus on what's important - working productively, healthily and happily.

As a trusted workspace provider for teams of all sizes, from established brands to new ventures, our uniquely designed, flexible office spaces come with a range of exceptional on-site amenities and a dedicated Member Experience team to take care of all the day-to-day details. Ocado, The British Fashion Council, BP and Pangaia are just some of the businesses who call a Fora workspace home.

• Upsell catering, tea/coffees and other add-ons.
• Cycle to Work Scheme
• 28 days annual leave
• 2 weeks work from anywhere
• 25% Discount at The Office Group Cafes
• Life Assurance
• 5% Pension scheme

Training + Development

Interview process

Visa Sponsorship

Security clearance