Kablio AI
AI Turbo Recruiter
Want to hear how I work? Hit play.Kablio AI applies for you. You just show up to the interviewKablio AI helps you secure roles in construction, clean energy, facilities management, engineering, architecture, sustainability, environment and other physical world sectors.
Get hired, get rewarded!
Land a job through Kablio and earn a 5% salary bonus.
Exclusive benefits
5%Bonus
Complaints Team Leader
Bromford
Lead a team to resolve housing complaints per regulatory standards.
8d ago
Intermediate (4-7 years), Expert & Leadership (13+ years), Experienced (8-12 years)
Full Time
Wolverhampton, England, United Kingdom
Hybrid
Company Size
1,800 Employees
Service Specialisms
Housing Development
Property Management
Regeneration
Affordable Housing
Community Engagement
Asset Management
Consulting
Project Management
Sector Specialisms
Affordable Housing
Specialist Housing Support Services
Shared Ownership Homes
Social Rent Homes
Residential Housing Development
Housing Management
Precision Manufacturing
Aerospace
Role
What you would be doing
regulatory compliance
quality scores
feedback analysis
team leadership
case review
performance management
- Ensuring compliance with the Housing Ombudsman Complaint Code and other regulatory standards
- Driving quality and advocacy scores through thorough investigations and problem-solving
- Using customer feedback to identify and resolve service issues
- Leading, coaching and developing a team of Complaint Case Handlers
- Supporting stage 2 complaint reviews with seamless handovers and guidance
- Managing performance, caseloads and compensation budgets
What you bring
confidence
leadership
negotiation
housing
driving licence
dbs
- Confidence to challenge constructively and influence decisions at all levels
- Experience leading customer service teams in a regulated environment
- Excellent negotiation, coaching and relationship-building skills
- Strong knowledge of housing, repairs, shared ownership and complaint handling
- A full driving licence and ability to complete a Basic DBS check
Information not given or found
Training + DevelopmentInformation not given or found
Interview process
- interviews week commencing wed 3rd & 10th november at wolverhampton office.
Information not given or found
Security clearance- full driving licence required.
- basic dbs check required.
People also searched
Customer Service Jobs in Wolverhampton United KingdomCustomer Service Jobs in Dudley United KingdomClaims Manager Jobs in Dudley United KingdomCustomer Service Jobs in Walsall United KingdomClaims Manager Jobs in Walsall United KingdomCustomer Service Jobs in Birmingham United KingdomClaims Manager Jobs in Birmingham United Kingdom
Company
Overview
Founded in 1963
Year Established
The organization traces its roots back to its founding in 1963.
£314m Turnover
Annual Revenue
The organization achieved a turnover of £314 million in 2023–24.
£67m Surplus
Profit Margin
The organization reported a surplus of £67 million after tax deductions in 2023–24.
47,000 Homes Managed
Homes Under Management
The organization currently manages 47,000 residential properties across central England and the South West.
- The organization has grown from a small housing society into a major regional housing association.
- Headquartered in Tewkesbury, it serves some 110,000 residents.
- Each year it builds around 1,000 homes, including social rent, shared ownership, retirement living, and supported housing schemes.
- Strong partnerships, such as the 2018 Merlin merger and regional ventures with combined authorities, have strengthened its affordable housing pipeline.
- The organization specializes in residential development, neighbourhood coaching, maintenance, and bespoke supported housing schemes such as MyPlace.
- Notable projects include modular, extra-care, and specialist disability housing, often described as community lifelines.
- The organization has ambitious plans to deliver 2,000 new homes annually over 30 years and 11,000 more by 2030 along the M5 corridor.
- We put customers at the heart of everything we do.
- We deliver quality and value.
- We are passionate about building strong communities.
- We are transparent, open, and honest in everything we do.
- We take responsibility and act with integrity.
- We work collaboratively to achieve our goals.
2050 Net Zero
Carbon Emissions Goal
Aiming to achieve net zero carbon emissions by 2050.
16% Reduction
Carbon Emissions
Reduced carbon emissions in 2020.
2,000 Homes
Energy Efficiency
Aiming to retrofit and improve the energy performance of 2,000 homes per year.
- Focused on energy efficiency improvements in homes and business operations.
- Committed to reducing water usage and waste generation across operations.
50%
Gender Representation Target
Aim to achieve gender parity in senior leadership roles by 2025.
45%
Women in Leadership Roles
In 2020, women held 45% of leadership positions within the organization.
39%
Ethnic Minority Representation
39% of the staff base identifies as part of an ethnic minority group.
- The company has implemented a Diversity & Inclusion strategy focused on fostering an inclusive culture and promoting diverse recruitment practices.
Kablio AIIf you're someone who helps build and power the world (or dreams to), Kablio AI is your pocket-sized recruiter that gets you hired.
Copyright © 2025 Kablio