Account Manager at Wates Smartspace in London, England, United Kingdom | Kablio

Role

Description

client liaison

service delivery

budget management

maintenance planning

technical guidance

Act as the primary point of contact, ensuring exceptional client satisfaction
Oversee technical service delivery across multiple sites, maintaining compliance and operational standards
Manage budgets, reporting, and performance metrics to drive efficiency
Lead on planned and reactive maintenance strategies, ensuring seamless execution
Build strong relationships with stakeholders and provide expert technical guidance

Requirements

client-facing

commercial awareness

budget management

facilities management

technical knowledge

multi-tasking

Excellent client-facing and communication skills
Commercial awareness and experience in budget management
Ability to manage multiple priorities and deliver results under pressure
Proven experience in Facilities Management with strong technical knowledge

Benefits

Career development and progression within WPS
Thriving people – creating opportunities and relationships so that everyone who works for and with us feels included, invested in and treated with care.
Thriving places – working with customers, partners and communities to create places that are more sustainable, inclusive, and full of opportunity.
Thriving planet – protecting nature and taking action on climate change by collaborating and innovating with our partners.
Opportunity to work with a leading FM provider and a global client
Competitive salary and benefits package

Training + Development

Information not given or found

Interview process

Information not given or found

Visa Sponsorship

Information not given or found

Security clearance

basic disclosure and barring service (dbs) check required at offer stage.
additional pre-employment checks may be required.

Company

Overview

Excels in delivering high-quality fit-out and refurbishment solutions for a wide range of sectors.
Has a long history of successful projects across commercial, residential, and mixed-use developments.
Specialises in transforming spaces to meet the evolving needs of businesses, organisations, and communities.
Known for delivering innovative solutions that enhance the functionality and aesthetics of client spaces.
Projects range from office spaces and retail fit-outs to complex refurbishments of residential buildings.
Committed to delivering projects on time, within budget, and to the highest standards of quality.
Has built a strong reputation for creating adaptable spaces that are both functional and future-ready.

Culture + Values

We are focused on delivering quality and service excellence.
We take pride in developing long-term relationships with clients and partners.
We embrace innovation and drive efficiencies across all aspects of the business.
We foster an environment of collaboration, accountability, and transparency.
We are committed to the highest standards of safety and wellbeing.

Environment + Sustainability

2050 Net Zero

Carbon Emissions Target

Aim to achieve net zero carbon emissions.

They are reducing carbon emissions across operations and supply chain.
Sustainable building practices and eco-friendly materials are core to their business.
They monitor and aim to minimize waste production and energy consumption.
They actively engage with stakeholders to promote environmental awareness and sustainability.

Inclusion & Diversity

is committed to fostering a diverse and inclusive workplace.
has set clear goals to improve gender balance across all levels of the business.
their recruitment strategies prioritize diversity, ensuring equal opportunities for all.
tracks gender diversity and has implemented targeted initiatives to support women in the workplace.

Articles

Fit out and refurbishment services overview

Wates wins fit-out for Manchester First Street Hub

Wates Smartspace leads DWP’s £4.3M lift refurb programme

Wates Smartspace secures major contract with MoJ

Company

Overview

Excels in delivering high-quality fit-out and refurbishment solutions for a wide range of sectors.
Has a long history of successful projects across commercial, residential, and mixed-use developments.
Specialises in transforming spaces to meet the evolving needs of businesses, organisations, and communities.
Known for delivering innovative solutions that enhance the functionality and aesthetics of client spaces.
Projects range from office spaces and retail fit-outs to complex refurbishments of residential buildings.
Committed to delivering projects on time, within budget, and to the highest standards of quality.
Has built a strong reputation for creating adaptable spaces that are both functional and future-ready.

Culture + Values

We are focused on delivering quality and service excellence.
We take pride in developing long-term relationships with clients and partners.
We embrace innovation and drive efficiencies across all aspects of the business.
We foster an environment of collaboration, accountability, and transparency.
We are committed to the highest standards of safety and wellbeing.

Environment + Sustainability

2050 Net Zero

Carbon Emissions Target

Aim to achieve net zero carbon emissions.

They are reducing carbon emissions across operations and supply chain.
Sustainable building practices and eco-friendly materials are core to their business.
They monitor and aim to minimize waste production and energy consumption.
They actively engage with stakeholders to promote environmental awareness and sustainability.

Inclusion & Diversity

is committed to fostering a diverse and inclusive workplace.
has set clear goals to improve gender balance across all levels of the business.
their recruitment strategies prioritize diversity, ensuring equal opportunities for all.
tracks gender diversity and has implemented targeted initiatives to support women in the workplace.

Articles

Fit out and refurbishment services overview

Wates wins fit-out for Manchester First Street Hub

Wates Smartspace leads DWP’s £4.3M lift refurb programme

Wates Smartspace secures major contract with MoJ