Guest Services Agent

Description

• Assist with administrative duties, such as answering phone calls, responding to emails, and handling cash transactions.
• Transmits and receives messages using equipment such as telephone, fax, and switchboard.
• May receive and process advance registration payments.
• Follow hotel policies and procedures, including security and safety protocols.
• Maintain an organized and tidy front desk area, ensuring all necessary supplies are stocked.
• Collaborate with other hotel departments to ensure a seamless guest experience.
• Handle guest inquiries, requests, and complaints promptly and professionally, resolving any issues to ensure guest satisfaction.
• May post charges such as room, food, liquor, or telephone by hand or machine.
• May deposit guests’ valuables in hotel safe or safe-deposit box.
• May order complimentary flowers or champagne for special guests.
• May make, confirm, and cancel reservations for guests.
• Compute bill, collects payment, and makes changes for guests.
• Date-stamps, sorts, and racks incoming mail and messages.
• Issues room key and escort instructions to Bell Person or directly to guest as appropriate.
• Check-in and check-out guests efficiently, ensuring accurate information is collected and recorded.
• Keeps records of room availability and guests’ accounts.
• Deal with the public, customers, employees, union and government officials with tact and courtesy.
• Provide guests with information about hotel facilities, services, and local attractions.
• May make restaurant, transportation, or entertainment reservations for guests.
• Use personal judgment and specialized knowledge to give information to people.
• Greet guests with a warm and welcoming attitude, always providing outstanding customer service.

Requirements

• Use eyes, hands, and fingers accurately while operating a switchboard or computer keyboard.
• Required to be always in uniform when working on the property, including wearing a name identification badge.
• Speak clearly and listen carefully.
• Change activity frequently and cope with interruptions.

Benefits

• Paid Sick Leave Supportive sick time policy to care for your health when you need it.
• Exclusive Employee Hotel Discounts
• 401(k) & Roth 401(k) Plans Plan for your future with employer-supported retirement options.
• Recognition & Rewards Program
• Paid Time Off (PTO) Take time to relax, recharge, and explore life outside of work.
• Medical, Dental, Vision, Life and Disability Insurance
• Flexible Spending Account (FSA) Pre-tax savings for healthcare and dependent care expenses.
• Employee Assistance Program (EAP) Confidential support services for personal and professional well-being.
• Enjoy complimentary On-Shift Meals (participating hotels) Enjoy a free, delicious meal provided by the hotel during each scheduled shift.
• Career Growth Opportunities We promote from within and invest in your long-term success.

Training + Development

Interview process

Visa Sponsorship

Security clearance