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Lead Marine Service Delivery Manager
Ge Vernova
Building and enhancing customer relationships, managing long term service agreements, and handling day-to-day customer enquiries for after-sales service in the marine industry.
16d ago
Expert & Leadership (13+ years), Experienced (8-12 years)
Full Time
Rugby, England, United Kingdom
Field
Company Size
76,800 Employees
Service Specialisms
Energy Services
Digital Solutions
Sustainability
Smart Grid Technologies
Consulting
Sector Specialisms
Power
Gas Power
Steam Power
Nuclear
Hydro Power
Wind
Onshore Wind
Offshore Wind
Role
What you would be doing
service management
customer relationships
reporting
problem solving
financial reporting
resourcing planning
- Managing Long Term Service Agreements including reactive and planned maintenance activities in globally located Marine vessels.
- Liaising with global teams of technical support, field service engineers and project managers to deliver technical, contractual and financial solutions.
- Building new and enhancing existing customer relationships.
- Handling all day-to-day reporting, resourcing, and planning activities from service contracts and ad-hoc service requests.
- Navigating through difficulties and sudden, unexpected inquiries while being able to set priorities and maintain timeliness.
- Being accountable for the cost control and financial reporting for service orders received.
What you bring
customer satisfaction
bpss clearance
communication skills
offshore experience
financial processes
multi-tasking
- Ability to maintain business requirements whilst maintaining customer satisfaction.
- Permanent Right to Work in the UK and ability to obtain BPSS security clearance
- Excellent communication at all levels (may be presenting/liaising with senior level customers / GE senior management team).
- Prior offshore service account management experience.
- Understanding of key financial documents and procedures (project reviews, invoices and purchasing process, Billing and trading process).
- Extensive experience in the customer service industry.
- Multi-tasking and time management skills.
- Understanding of key standard business financial processes (Invoicing/Revenue Recognition/Debt management).
- Experience of negotiating contracts and claims.
- Engineering background or technical knowledge would be an advantage.
- A work environment where we understand that not everyone has the same expectations about their jobs, careers and work-life balance and we are happy to discuss flexibility requirements such as hybrid working.
- Flexible benefits so you can build a package that fits your personal needs. Some core benefits are: Employer pension contribution (not subject to individual contribution), Income protection, Private Health Insurance and Life Assurance.
- Attractive compensation.
- 26 days vacation + bank holidays.
Information not given or found
Interview process
Information not given or found
Visa SponsorshipInformation not given or found
Security clearance- permanent right to work in the uk and ability to obtain bpss security clearance
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Company
Overview
April 2024
Founded
The company emerged from the spin-off of GE's energy units in April 2024.
>$10B Quarterly Revenue
Revenue Growth
Achieves over $10 billion in quarterly revenue, driven by demand for power infrastructure and digital solutions.
$3B
Wind Turbine Backlog
Maintains a significant backlog in wind turbine orders, reflecting strong market demand.
25%
Global Electricity Supply
Contributes to generating 25% of the world’s electricity through its installed turbines and grids.
- Traces roots back to Edison and Alstom, merging power, renewable, digital & financial wings.
- Headquartered in Cambridge, MA, crafts large-scale gas turbines, SMRs, wind turbines, hydro and grid tech to fuel economies.
- On the nuclear front, advancing small modular reactors (like BWRX‑300) in partnership with utilities and supporting semiconductor projects.
- Wind prowess spans onshore, offshore and blade making—with key sites like Dogger Bank offshore and blade plants in Spain.
- Electrification arm tackles grid stability: HVDC, transformers, storage, conversion, plus GridOS software powering smarter infrastructure.
- Weaves finance and consulting through energy-infrastructure investments, funding solar farms to pipelines via GE Energy Financial Services.
- Relentlessly focused on advancing the world’s transition to cleaner, more sustainable energy.
- Believes in working with customers, partners, and communities to create innovative energy solutions that make a meaningful difference.
- Prioritizes excellence, integrity, and accountability in everything they do.
- Committed to driving real change through technology and partnerships that will transform the global energy landscape.
2050 target
Net zero commitment
Committed to achieving net zero carbon emissions by 2050.
- Focused on reducing emissions through advanced energy technologies.
- Maximizing use of renewable energy sources and leveraging digital solutions for energy efficiency.
- Solutions aim to decarbonize industries and help customers meet their sustainability goals.
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