Business Analyst - System Operations at Iso New England Inc. in Holyoke, MA | USD72,000-115,000 | Kablio

Role

Description

software review

procedure update

training development

software testing

requirements development

project implementation

Review existing software and processes used by the Control Room, Forecast Office, Outage Coordination, and Engineering groups to identify areas for improvement.
Support the ongoing refinement and revision of Operating Procedures and associated documentation based on changes to processes, tools, and software.
Assist with the development of internal and external training materials related to major projects or derived from completed analytical findings.
Perform thorough testing and review proposed changes to departmental software and processes while identifying and mitigating gaps.
Develop clear, concise business requirements for existing and new software.
Collaborate with IT, Project Management, Market Development, and System Operations to design and implement multi-year projects that impact the groups listed above.

Requirements

technical writing

confluence

jira

bachelor's

analytical

interpersonal

Strong writing skills with an interest in technical documentation
Strong Interpersonal and communication skills
Self-starter who is comfortable learning through mentorship, hands-on projects, and exposure to subject-matter experts
Experience involving documentation, requirement writing, or system analysis
Coursework or training in technical writing, structured writing, or information design
Bachelor’s degree in Business, Engineering, Technical Communication or a related field
Familiarity with or coursework involving Confluence, Jira, or process documentation
Basic knowledge of ISO New England System Operations
Ability to learn complex systems and quickly understand new software and tools
Exposure to or interest in the energy sector, utilities, or system operations
Strong analytical mindset with the willingness to ask questions and seek clarity
Ability to work effectively in a collaborative, team-oriented environment

Benefits

Robust benefits package, including:
Wellness programs, including an onsite gym
A stable, mission-driven workplace where your impact truly matters
Hybrid work environment (2 days/week onsite)
Tuition reimbursement and professional development
Flexible work hours
Competitive compensation with a base salary + performance bonus
Enhanced 401(k) and financial planning support
Free coffee at our onsite café

Training + Development

Information not given or found

Interview process

Information not given or found

Visa Sponsorship

no visa sponsorship will be provided (e.g., h-1b, f-1, o-1, etc.)

Security clearance

pre-employment substance abuse testing (drug‑free workplace)

Company

Overview

32 GW

Generation Capacity

Oversees the dispatch of generation capacity to meet energy demand across six states.

$6 Billion

Annual Transactions

Conducts competitive wholesale electricity markets with significant annual trading volumes.

$116 Million

Revenues

Generates substantial revenue covering core operations, reliability, and scheduling services, while maintaining careful expense management.

Born in 1997 from the New England Power Pool, the company was created to bring competition and reliability to a fragmented electric market.
As a non‑profit ISO/RTO, it oversees minute‑by‑minute dispatch of around 32 GW of generation and 9,000 miles of transmission across six states.
It operates competitive wholesale electricity markets, with about $6 billion in annual transactions and multi‑year capacity auctions.
The organization plans a decade ahead, running detailed power system studies to ensure generation, transmission, and imports meet future demand.
Typical projects include capacity markets, grid planning analyses, and managing the integration of clean energy and imports from Canada.
A standout fact: it balances natural gas, nuclear, renewables, and import power every minute to serve some 15 million customers.
Its financials show revenues over $116 million and expenses around $105 million, covering core operations, reliability, and scheduling services.

Culture + Values

Integrity in everything we do
Commitment to excellence
Collaboration and teamwork
Accountability to our customers and stakeholders
Innovation and continuous improvement

Environment + Sustainability

2050

Net Zero Target Year

Aiming for net-zero greenhouse gas emissions across the energy grid by 2050.

Committed to supporting the region's clean energy transition and ensuring a sustainable future for New England's energy grid.
Collaborating with industry stakeholders to modernize the grid and integrate renewable energy resources.
Operational focus includes reducing environmental impact, promoting energy efficiency, and supporting renewable energy resources.

Inclusion & Diversity

42% Women

Gender Diversity

Percentage of employees who are women.

Fosters an inclusive and diverse workforce, ensuring all employees feel valued and respected.
Committed to creating an equitable work environment, focusing on inclusive practices and diverse hiring.

Articles

Careers at ISO New England

Current Openings

Student Internships

ISO New England on Wikipedia

Role

Description

software review

procedure update

training development

software testing

requirements development

project implementation

Review existing software and processes used by the Control Room, Forecast Office, Outage Coordination, and Engineering groups to identify areas for improvement.
Support the ongoing refinement and revision of Operating Procedures and associated documentation based on changes to processes, tools, and software.
Assist with the development of internal and external training materials related to major projects or derived from completed analytical findings.
Perform thorough testing and review proposed changes to departmental software and processes while identifying and mitigating gaps.
Develop clear, concise business requirements for existing and new software.
Collaborate with IT, Project Management, Market Development, and System Operations to design and implement multi-year projects that impact the groups listed above.

Requirements

technical writing

confluence

jira

bachelor's

analytical

interpersonal

Strong writing skills with an interest in technical documentation
Strong Interpersonal and communication skills
Self-starter who is comfortable learning through mentorship, hands-on projects, and exposure to subject-matter experts
Experience involving documentation, requirement writing, or system analysis
Coursework or training in technical writing, structured writing, or information design
Bachelor’s degree in Business, Engineering, Technical Communication or a related field
Familiarity with or coursework involving Confluence, Jira, or process documentation
Basic knowledge of ISO New England System Operations
Ability to learn complex systems and quickly understand new software and tools
Exposure to or interest in the energy sector, utilities, or system operations
Strong analytical mindset with the willingness to ask questions and seek clarity
Ability to work effectively in a collaborative, team-oriented environment

Benefits

Robust benefits package, including:
Wellness programs, including an onsite gym
A stable, mission-driven workplace where your impact truly matters
Hybrid work environment (2 days/week onsite)
Tuition reimbursement and professional development
Flexible work hours
Competitive compensation with a base salary + performance bonus
Enhanced 401(k) and financial planning support
Free coffee at our onsite café

Training + Development

Information not given or found

Interview process

Information not given or found

Visa Sponsorship

no visa sponsorship will be provided (e.g., h-1b, f-1, o-1, etc.)

Security clearance

pre-employment substance abuse testing (drug‑free workplace)

Company

Overview

32 GW

Generation Capacity

Oversees the dispatch of generation capacity to meet energy demand across six states.

$6 Billion

Annual Transactions

Conducts competitive wholesale electricity markets with significant annual trading volumes.

$116 Million

Revenues

Generates substantial revenue covering core operations, reliability, and scheduling services, while maintaining careful expense management.

Born in 1997 from the New England Power Pool, the company was created to bring competition and reliability to a fragmented electric market.
As a non‑profit ISO/RTO, it oversees minute‑by‑minute dispatch of around 32 GW of generation and 9,000 miles of transmission across six states.
It operates competitive wholesale electricity markets, with about $6 billion in annual transactions and multi‑year capacity auctions.
The organization plans a decade ahead, running detailed power system studies to ensure generation, transmission, and imports meet future demand.
Typical projects include capacity markets, grid planning analyses, and managing the integration of clean energy and imports from Canada.
A standout fact: it balances natural gas, nuclear, renewables, and import power every minute to serve some 15 million customers.
Its financials show revenues over $116 million and expenses around $105 million, covering core operations, reliability, and scheduling services.

Culture + Values

Integrity in everything we do
Commitment to excellence
Collaboration and teamwork
Accountability to our customers and stakeholders
Innovation and continuous improvement

Environment + Sustainability

2050

Net Zero Target Year

Aiming for net-zero greenhouse gas emissions across the energy grid by 2050.

Committed to supporting the region's clean energy transition and ensuring a sustainable future for New England's energy grid.
Collaborating with industry stakeholders to modernize the grid and integrate renewable energy resources.
Operational focus includes reducing environmental impact, promoting energy efficiency, and supporting renewable energy resources.

Inclusion & Diversity

42% Women

Gender Diversity

Percentage of employees who are women.

Fosters an inclusive and diverse workforce, ensuring all employees feel valued and respected.
Committed to creating an equitable work environment, focusing on inclusive practices and diverse hiring.

Articles

Careers at ISO New England

Current Openings

Student Internships

ISO New England on Wikipedia