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Customer Service Representative
Duluxgroup
Customer service representative responsible for handling inbound calls, processing orders, claims, and enquiries from retail, trade, and commercial customers.
21d ago
Entry-level, Junior (1-3 years)
Full Time
Lower Hutt, Wellington, New Zealand
Office Full-Time
Company Size
8,000 Employees
Service Specialisms
Paint and Coatings Manufacturing
Surface Preparation
Industrial Coatings
Decorative Finishes
Construction Materials
Product Innovation
Sustainability Solutions
Sector Specialisms
Decorative Paints
Texture Coatings
Protective Coatings
Industrial Coatings
Powder Coatings
Woodcare Coatings
New Housing
Commercial Construction
Role
What you would be doing
order processing
customer relations
customer service
query resolution
order follow-up
- Work within business service levels across all channels (i.e. phone, email, and digital)
- Process and follow up customer orders and claims
- Maintain relationships with key customers and consumers and their requirements
- Provide quality and professional customer service
- Respond and follow through customer queries by providing updates and resolutions
What you bring
computer confidence
numerical skills
analytical skills
customer service
call centre
attention to detail
- Confidence with computers
- Strong numerical and analytical skills with the ability to learn complex information
- Experience within customer service/ call centre environments
- Strong attention to detail
- Enjoy generous discounts on DuluxGroup products and through our corporate partnerships
- Enjoy comprehensive, holistic health and well-being support, including our Wellbeing Hub and full EAP support
- 20 weeks paid parental leave (primary carers) topped up to your normal pay and 2 weeks paid partner leave available from 6 months onwards
- Feel truly valued through our employee recognition programs
- Let us support you with Life, total permanent disability and Health Insurance (medical and surgical cover)
- Give back to the communities in which we live and work, with our “Community Action Day” and other programs
- We will match up to 4% of your salary to Kiwisaver
- Market leading Learning and Development initiatives and genuine career pathways to accelerate your growth
Information not given or found
Interview process
Information not given or found
Visa SponsorshipInformation not given or found
Security clearance- potential background checks may be conducted as part of the hiring process.
Company
Overview
1918
Year of Founding
The company was established in 1918, marking the beginning of its journey in the coatings industry.
2019
Global Expansion Year
Backed by Nippon Paint Holdings in 2019, the company expanded its global reach and capabilities.
- The company has evolved into a coatings powerhouse,crafting premium branded products—paints, sealants, adhesives, garage doors, seeds and fertilizers—that shape homes, gardens and landmark infrastructure.
- Its innovation hub in Victoria and global R&D centres fuel first-to-market coatings and protection tech for diverse environments.
- Typical projects range from family home makeovers and garden renewals to protective coatings on bridges and industrial sites.
- Its deep sector reach includes residential renovations, commercial builds, industrial applications, transport infrastructure and garden care.
- Unusually broad for a coatings firm, it also designs garage doors and garden care products—bridging home improvement and horticulture.
- Iconic brands like Selleys, Yates, B&D and Cabot’s help anchor its consumer trust across multiple household and trade categories.
- We have a commitment to creating and maintaining a culture of safety, sustainability, and inclusiveness.
- We value customer-driven innovation and continuously strive to enhance the quality of our products and services.
- We foster a high-performance culture that celebrates teamwork, integrity, and accountability.
- We encourage an environment of continuous learning, development, and career growth opportunities.
Net-zero by 2050
Environmental Commitment
Target to achieve carbon neutrality by a specific year.
30% Emission Reduction
Carbon Efficiency
Achievement in lowering carbon footprint since 2015.
25% Water Reduction
Resource Efficiency
Target to reduce water usage per unit of production by 2025.
Zero Waste Goal
Sustainable Practices
Aim to eliminate landfill waste from manufacturing by 2030.
- Continues to invest in sustainable product innovations, such as low-VOC paints and energy-efficient coatings.
50% gender balance
Goal
Aim to achieve equal gender distribution in leadership positions by 2025.
39% leadership
Current representation
Women currently hold nearly 40% of leadership roles.
- Creating a workplace that is welcoming for everyone.
- Implemented programs to support career advancement for women, including mentorship and leadership training.
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