Operations Manager

Description

• Working directly with the Operations employees, building customer-focused teams that satisfy Tuff Shed’s customers’ needs
• In partnership with the DM, responsible for recruitment of Production Manager, Cross Dock Personnel and Delivery/Warranty and prefabricator vacancies
• Inspects the quality of work being performed by subcontractors to ensure Tuff Shed finished product quality expectations are met or surpassed
• Oversee daily planning/scheduling of the Operations team’s manpower and materials
• Following the direction of the DM, supervise Installation function, reviewing sales orders to ensure financial and logistical criteria have been satisfactorily met
• Operates the Factory efficiently and effectively in order to produce the assigned and expected profitably
• Recruits and onboards subcontractors to surpass 35% of the store’s revenue budget
• Assisting the DM with daily, weekly, and monthly corporate document submittals
• In conjunction with the Sales Manager, resolving work problems among store Operations and Sales teams and informing the DM of final outcomes
• Under the direction of the DM and in conjunction with the Production Manager and/or the Production Foreman, performing fabricator employees’ performance evaluations, as required; also, preparing and conducting fabricator employees’ disciplinary actions and making recommendations to the DM regarding counseling, warnings and/or terminations
• Under the direction of the DM, recruiting, hiring, training, and supervising the performance of the operations teams
• Preparing, scheduling, and leading store safety meetings, trainings and work-related injury investigations as required by OSHA guidelines and Tuff Shed Safety Department
• Ensure tools and equipment are secured, inventoried and maintained, and meet safety requirements
• Organizes, directs, and leads the production employees effectively and efficiently using management best practices
• Manages the Company’s Warranty Program and ensures that it is followed, and any required repairs are conducted in a timely manner
• Implements and carries out the Company’s Safety Programs and ensures compliance to DOT regulations, including the management of all associated records
• Performing daily safety walk-through inspections of the Shop area and the Yard
• Ensures that building quality, communication, and customer experience are in alignment with the Company expectations and its impact on the Tuff Shed brand
• Makes sure that all material is ordered in a timely manner, meeting production schedules while minimizing inventory costs
• Maintain appropriate staffing levels to maximize production and maintain labor costs as budgeted
• Perform customer service duties, such as resolving warranty issues by reviewing and scheduling work to be performed as required to satisfy the customer and fix the Tuff Shed product(s)
• Performing monthly cycle counts and ongoing inventory management
• Effectively negotiate and develop relationships with local suppliers to ensure that materials are purchased at or below standard cost
• Certifies the Store’s inventory is accurate by conducting monthly physical inventory counts
• Recruits, hires, trains, and manages production team members including but not limited to Production Manager and Production Foreman to ensure the optimal use of materials and minimal use of labor
• Manages the logistics including shipping, receiving, PACK, and communication to the cross docks

Requirements

• Ability to read, write and understand instructions given orally, in writing and in diagram form.
• Experience working in a fast-paced, high volume production environment, preferred
• DOT, OSHA, and employment law knowledge highly preferred
• Ability to effectively communicate at all levels, including customers, business partners, suppliers, co-workers, managers and the general public
• Proven experience in successful business-to-consumer sales in large ticket products
• Ability to solve complex business problems using sound logic and good judgment
• Ability to use mathematical, accounting and financial tools as they apply to Tuff Shed business
• Ability to prepare written correspondence and reports which create a professional image for Tuff Shed
• Ability to effectively communicate at all levels, including customers, business partners, suppliers, co-workers, managers, and the general public
• Proven leadership and relationship building skills, including experience managing employees and resolving employee relations issues

Benefits

• Comprehensive training and mentorship to grow your skills and ensure your success
• Participation in Store Bonus Program
• On Demand access to your pay

Training + Development

Interview process

Visa Sponsorship

Security clearance