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Experience Center Supervisor
Lutron Electronics
Lead Experience Center ops, drive traffic, events, sales support, and premium customer experiences.
8d ago
$85,000 - $120,000
Intermediate (4-7 years), Experienced (8-12 years), Expert & Leadership (13+ years)
Full Time
New York, NY
Onsite
Company Size
3,147 Employees
Service Specialisms
Lighting Control Systems
Home Automation
Energy Management
Design
Technical Services
Consulting
Engineering
Project Management
Sector Specialisms
Residential
Commercial
Hospitality
Office
Healthcare
Higher Education
Government
Educational Institutions
Role
What you would be doing
training support
event planning
data analysis
salesforce tracking
product demo
budget management
- Support in-person trainings and specification trips in collaboration with the Lutron Certified Installer (LCI) team.
- Partner with sales teams, reps, and dealers to understand market needs and drive traffic to the Center.
- Plan and execute impactful events tailored to your region.
- Collect and analyze visitor data to inform strategy.
- Maintain a deep understanding of Lutron’s product portfolio and tailor messaging to diverse audiences.
- Identify and engage new customer segments to expand reach.
- Ensure the Center reflects Lutron’s brand excellence.
- Report actionable insights to leadership and contribute to cross-Center initiatives.
- Prepare thoroughly for each customer visit to exceed expectations.
- Track all customer interactions and events in Salesforce (SFDC).
- Conduct high-impact meetings and product demonstrations.
- Manage budgets and coordinate with project teams for updates and improvements.
- Serve as the on-site lead for all facility-related initiatives.
- Set and achieve measurable goals to support brand growth.
What you bring
salesforce
bachelors degree
4+ years
lighting design
customer engagement
time management
- Proven organizational and communication skills.
- Ability to manage multiple priorities and meet deadlines.
- Familiarity with CRM tools (e.g., Salesforce) is a plus.
- Bachelor’s Degree required with a Minimum, cumulative GPA of 3.00
- Passion for technology, design, and delivering premium experiences.
- 4+ years of previous experience in lighting control, architectural design, lighting design, interior design, or a related industry.
- Proven experience in customer engagement, sales support, or experience center management.
Information not given or found
Training + DevelopmentInformation not given or found
Interview process
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Security clearanceInformation not given or found
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Company
Overview
Late 1950s
Founded
The company was established in the late 1950s by physicist Joel Spira.
$1B Revenue
Annual Revenue
The company generates over $1 billion in annual revenue, reflecting strong market presence.
15,000 Patents
Patented Devices
Over 15,000 patented devices have been developed and deployed worldwide.
- Pioneered the first solid-state dimmer and reshaped how people control light.
- Privately held and headquartered in Coopersburg, PA, the company has grown from a small lab to a global leader in lighting control systems.
- Serve iconic residential and commercial projects—from cozy homes to large complexes like the New York Times Building and Lincoln Financial Field.
- Offer integrated lighting, motorized shading, and control solutions, deployed across homes, offices, hotels, hospitals, and schools.
- Notable innovations include the first mass-market electronic dimmer, fluorescent ballast controls, and combined light-and-shade systems.
- Systems often include wireless and wired platforms tailored for specific environments—like HomeWorks QS for residences and Quantum for large buildings.
- Welcoming culture built on respect, fairness, and collaboration.
- Empowered to give their best and achieve success.
- Engaging everyone’s ideas and viewpoints is fundamental to our shared accomplishments.
- Drive for excellence and innovation.
- Committed to collaboration and drawing on diverse strengths.
- Tight-knit community with lifelong friendships and shared interests.
10 billion kWh
Annual Electricity Savings
Products save nearly 10 billion kWh of electricity per year through energy-efficient designs.
60%/20%
Energy Use Reduction
Energy-saving products reduce lighting energy use by up to 60% and HVAC by 20%, significantly lowering energy consumption.
105%
Net Positive Energy
On-site renewable systems designed to supply 105% of net annual energy use, achieving net-positive energy status.
LEED Gold
Sustainability Certification
Costa Rica facility achieved LEED Gold certification in 2022, with a focus on zero-waste-to-landfill practices.
- Many shade fabrics are UL Greenguard Gold certified to reduce VOCs.
- RoHS-compliant components avoid harmful materials ('Red List' avoidance).
- Advocacy recognized by USGBC NCR 2020 Community Leadership Award for energy-saving codes and policies.
Grade A
Diversity Ranking
Ranked with an 'A' grade for diversity according to Comparably.
Top 10%
Company Standing
Ranked in the top 10% of similar-sized companies for diversity initiatives by Comparably.
50%
H1B Visa Success Rate
Granted 50% of H1B visa applications in 2019.
- “Committed to developing and nurturing a diverse and inclusive community.”
- Belief that “engaging everyone’s ideas and viewpoints is a cornerstone of our success.”
- Diversity initiatives help fulfill the company’s mission.
- H1B visa stats (2019): 4 applications, 2 withdrawn.
- No publicly disclosed gender ratio or percentage metrics available.
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