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Order Entry Specialist
Visual Comfort & Co.
Process customer orders, handle returns, and support customers via phone/email.
5d ago
Junior (1-3 years)
Full Time
Houston, TX
Office Full-Time
Company Size
1,014 Employees
Service Specialisms
Lighting Design
Product Design
Custom Manufacturing
Interior Design
Sourcing
Sector Specialisms
Residential
Commercial
Architectural
Decorative
Lighting Design
Ceiling Fans
Role
What you would be doing
document management
order processing
returns processing
ltl scheduling
customer communication
team collaboration
- Effectively handle and resolve routine customer issues and escalating queries and concerns to leadership, as appropriate
- Effectively manage a high volume of documents throughout the shift.
- Actively participates in training involving our products, systems and design
- Scheduling and contacting customers for LTL pick-ups, ensuring timely communication with customers.
- Works effectively with others in a team environment to accomplish organizational goals and to identify and resolve problems.
- Accurately and efficiently processing and managing returns.
- Accurately review new orders and process webs orders daily.
- Contacting customers via phone and email as needed including but not limited to supporting Customer Service.
What you bring
interior design
crm
detail-oriented
communication
college graduate
6-month experience
- Experience in interior design, custom home building products, luxury home furnishings and/or lighting industry, a plus.
- Ability to prioritize and handle multiple tasks and changing priorities.
- Must demonstrate maturity in judgement, commitment, dependability, punctuality and adherence to agreed-upon schedule as determined by manager
- Strong aptitude for navigating CRM and Order Management systems.
- Exceptional organizational and time management skills, with a strong attention to detail
- Exhibits and adheres to the established Visual Comfort Company Values.
- Ability to prioritize and handle multiple tasks and changing priorities
- Demonstrate exceptional communication across all contact channels, including email, chat and phone
- Ability to achieve results both independently and through others by fostering a spirit of teamwork and cooperation
- Must demonstrate commitment, dependability, punctuality, and adherence to agreed-upon schedule. While being present in the workplace to effectively collaborate and communicate amongst co-workers and teams.
- Available to work a flexible schedule including weekends, early mornings, late evenings.
- An equivalent combination of education and experience will be considered for this role
- Exhibits professionalism with customers, team members and all levels of leadership
- High school graduate, 2 or 4-year college graduate, preferred.
- Minimum of 6 months of previous experience in Visual Comfort Customer Service, or equivalent experience.
- Company provided Life Insurance and Short-Term Disability
- Generous Vacation and Paid Time Off Programs
- Team Member discounts on Visual Comfort Products
- Closed on all major holidays
- Competitive Medical, Dental and Vision Benefits
- Competitive compensation
- 401(k) Employer Match
Information not given or found
Interview process
Information not given or found
Visa SponsorshipInformation not given or found
Security clearanceInformation not given or found
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Company
Overview
Founded in 1987
Year Established
The company was established in 1987, marking the beginning of its legacy in the lighting industry.
2017 Merger
Circa Lighting
The company merged with Circa Lighting in 2017, expanding its product offerings and market reach.
2023 Unification
Unified Brands
By 2023, the company had successfully unified its brands under one name, streamlining operations and brand identity.
- Began as a boutique lighting maker blending craftsmanship with artistic flair.
- Partnerships with high-profile designers including Kelly Wearstler, Ralph Lauren, and Aerin.
- Headquartered in Houston with showrooms across the US and UK, serving residential and commercial markets.
- Privately held and backed by private equity.
- Product portfolio includes decorative and architectural fixtures, ceiling fans, outdoor lighting, and custom collections.
- Unique collaborations feature Marie Flanigan’s textured lanterns and Paloma Contreras’s antique-inspired collection.
- Teamwork
- Quality
- Integrity
- Results
- Innovation
- Maintains a cross-functional ESG team led by the COO, covering climate impacts, responsible sourcing, and human rights.
- Requires all suppliers to sign and comply with the Supplier Quality Manual and Code of Conduct based on SA8000 and international human rights standards.
- Partners with Assent, Inc. for supplier risk assessments on forced and child labor, with annual audits; no major non-compliances identified.
- Commits to audit largest suppliers yearly and remediate any ESG issues, including terminating relationships if unresolved.
- No public DEI strategy or gender diversity statistics available.
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