Contract Coordinator | Hertz | Financial Services Rental & Leasing

Description

• Perform miscellaneous tasks as required to support business operations of the client.
• Handle day-to-day email correspondence with clients and stakeholders.
• Maintain and update service booking reports, including work-in-progress (WIP), completion status and scheduling details.
• Monitor live vehicle tracking systems for clients' fleet to ensure operational visibility and detect issues.
• Ensure timely completion of servicing activities to minimize downtime and idling of vehicles.
• Handle allocation requests efficiently to support operational requirements.
• As a Contract Coordinator for Hertz Al Futtaim Transport & Rental Services, you will be responsible for managing vehicle service bookings, coordinating communication with clients, and ensuring data management accuracy. The role demands strong organizational skills to schedule services, oversee fleet operations, support client needs, and handle administrative tasks efficiently. Success in this role is measured by the ability to ensure operational efficiency, enhance client satisfaction, and maintain accurate reporting.
• Assist with tracking and managing traffic fines for fleet vehicles.
• Coordinate approvals for estimates and facilitate timely submission of invoices to clients.
• Schedule and manage vehicle service bookings in collaboration with Hertz Customer Service and logistics teams.
• Support client's team in executing daily operational duties.
• Provide timely updates and confirmations to enhance customer satisfaction.
• Update vehicle service intervals and asset information in the Locations Solution system.
• Track and record vehicle replacement days based on service and return timelines.
• Prepare and submit vehicle usage and trip reports for client review.
• Oversee daily check-in/check-out and allocation of clients' pool vehicles.
• Attend client meetings, respond to queries, and resolve complaints promptly and professionally.
• Serve as the primary contact for customers regarding collection, delivery and service schedules.

Requirements

• Strong organizational skills with a proven ability to manage multiple tasks simultaneously.
• Proficiency in Office suite and fleet management systems.
• Prior experience in handling customer communications and resolving service issues effectively.
• Proficiency in software systems relevant to fleet management and service tracking.
• Experience in reporting, data tracking, and coordination.
• Excellent communication and customer service skills (phone/email).
• Strong organizational and multitasking abilities.
• Experience in fleet management or a related field, with a focus on service coordination and customer liaison.

Benefits

Training + Development

Interview process

Visa Sponsorship

Security clearance