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Advantage Services Coordinator
Commonbond Communities
Provides case management and resident support while assisting property operations.
6d ago
$25 - $25
Junior (1-3 years)
Full Time
Minneapolis, MN
Onsite
Company Size
581 Employees
Service Specialisms
Affordable Housing Development
Property Management
Resident Services
Real Estate Investment
Community Engagement
Site Development
Financial Management
Social Impact
Sector Specialisms
Senior Housing
Family Housing
Special Needs Housing
Supportive Housing
Role
What you would be doing
service directory
data entry
case coordination
crisis response
lease compliance
newsletter coordination
- Develop a directory of services/resources for each housing community
- Gathers and accurately enters individual resident and program data into CBC, local, state, and national databases as required by program funding within required timeframes.
- Links residents with new community-based services as individual plans warrant and assists residents in maintaining existing community-based linkages as needed.
- Coordinates with residents, property management, and Housing Coordinator to resolve lease violations and other housing sustainability issues.
- Releases and data privacy requirements
- Conducts a thorough strengths-based assessment with each new resident and reassesses regularly with individual plan development.
- Mediates disputes between neighbors and/or between residents and property management.
- Develop an asset-based service plan with each resident and update the plan with each resident quarterly.
- Ensures that paper and electronic data are secured from access by unauthorized persons.
- Provides individual counseling utilizing evidence-based techniques such as motivational interviewing.
- Participates effectively as a coequal member of a team of service coordinators with shared responsibility for supporting all residents.
- Works collaboratively with both residents and property management to fully resolve lease adherence concerns/housing risk and minimize lease terminations.
- Takes the lead in responding to individual crises.
- Incorporates at least one educational activity into each resident’s service plan.
- Provides or facilitates evidence-based group education in Illness Management Recovery, work-readiness skills development, relapse prevention, home management, and living skills.
- Participates effectively as a collaborative member of a coordinated property management/ services team.
- Meet with each resident (individual or group) within 30 days of move-in to ensure the resident's understanding of the lease, handbook, and house rules.
- Develops, implements, and monitors written agreements for resolving housing risk with residents.
- Actively participates in Advantage Services team meetings and promotes collaborative problem-solving and professional development.
- Responds to specific property management concerns regarding individual resident lease adherence within 24 hours of being informed of a concern (within 1 hour in emergencies).
- Coordinate publication of each housing community’s monthly newsletter
- Reviews and updates paper and electronic files of assigned residents at least quarterly, including:
- Work collaboratively with property management staff and other departments of CommonBond Communities
- Provide proof of a current and valid driver’s license issued in the state of residency.
- Provides case coordination for residents with internal and external partners.
- Develop an annual professional growth plan for continuing training
- Contributes to the development of the community by participating in such responsibilities as the Resident Council and the community newsletter.
- Assists residents with preparations for unit inspections and recertifications.
What you bring
cpr
first aid
ms office
degree
de‑escalation
evidence‑based
- Be Certified in CPR and First Aid or have the ability to become certified within six months of starting position.
- Demonstrated experience working within diverse communities, which include people of various ages, genders, sexual orientations, national origins, income levels, ability levels, religious affiliations, races, and languages.
- Two years of experience implementing human service programs focused on ethnically, socially, and/or economically diverse populations.
- Two years of experience implementing programs that address mental health, chemical health, and/or co-occurring disorders and homelessness.
- Knowledge and experience in supportive housing.
- Ability to sit for extended periods.
- Must be willing to work evenings and weekends as scheduled.
- Meet the company Motor Vehicle Record (MVR) criteria.
- Have or be willing to obtain adequate automobile insurance.
- Be at least 21 years of age.
- Ability to respond to specific property management concerns regarding individual resident lease adherence within 24 hours of being informed of a concern (within one hour in emergencies).
- Experience utilizing MS Office and web-based programs.
- Ability to enter data into a computer.
- Excellent interpersonal, verbal, and written communication skills.
- Residential and/or clinical experience with persons experiencing mental illness, chemical dependency, co-occurring disorders, and homelessness.
- Must be willing and able to travel between sites.
- Ability to file documents.
- Must be willing to carry a cell phone.
- Associate or Bachelor’s degree in a related field or at least three years of experience in a related field.
- De-escalation and crisis intervention skills.
- Ability to interact verbally with internal and external audiences.
- Experience with medical social work and documentation.
- Two years of experience implementing programs that use evidence-based models of intervention (e.g., IMR, supported employment, supportive housing).
- Ability to lift, carry, push, and/or pull up to 50 lbs.
- A respectful and growth-oriented workplace
- Benefits based on eligibility: Health insurance, Dental, Vision, PTO, Sick Time, Floating Holiday, Employer matching, 401(k), STD/ LTD, Life insurance, and a variety of employee-paid benefit options
- Ongoing training and professional development
- Employee referral program
- Work-life balance
- Employee recognition and rewards program
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Interview process
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Company
Overview
Founded 1971
Year Established
The organization was established during a period of social upheaval with a bold mission.
6,999 Apartments
Total Units Managed
They currently own or manage nearly 7,000 apartments and townhomes across multiple cities.
60+ Cities
Geographic Reach
Their housing portfolio spans over 60 cities across several states in the Midwest.
Tens of Millions (Revenue)
Annual Revenues
The organization is financially self-sustained through rental operations and project financing.
- Began with a small team and a bold mission: create affordable homes and supportive communities.
- Over five decades, it has grown into the Midwest’s leading nonprofit housing developer.
- Its real estate arm oversees site analysis, project financing, entitlements, construction management, and adaptive reuse projects like Brewery Point and The Cooperage.
- Balances growth with deep local engagement—listening to residents and partnering with volunteers, municipalities, and nonprofits to shape each community.
- Signature model integrates housing with onsite wraparound services—education, employment aid, health, and community-building—to help residents thrive.
- Projects span urban, suburban, and rural settings in Minnesota, Wisconsin, Iowa, and South Dakota, often focusing on underserved groups like veterans, seniors, and families.
- Standout initiatives include redeveloping historic structures into supportive housing and pioneering senior communities in former brewery complexes.
- Stable homes, strong futures, vibrant communities
- Listening is the foundation for our work
- Belief in dignity, respect, and inclusiveness for all people
- Wraparound services equipping residents to reach their goals and thrive
- Quality affordable housing integrated with supportive services
20% reduction
Energy Intensity Target
Reduction target achieved through audits, retrofits, and resident engagement.
417 kW solar
Community Solar Subscription
Three Minnesota sites contributing to a shared solar project, generating significant credits over three years.
- Promotion of energy efficiency, water conservation, healthy environments, recycling, and waste reduction across all properties
- Ongoing monitoring of energy usage and implementation of conservation measures organization-wide
- Committed to becoming an anti-racist organization; signed SAHF Racial Equity Pledge and outlined Equity Vision Statement
- Inclusion Council (Equity Working Group) aims to increase staff and board diversity to improve service outcomes
- Goals include fostering a welcoming environment, nurturing self-awareness, cultural competency and generosity among individuals
- Equity Working Group challenges institutional systems perpetuating racism, classism, and other discrimination
- DEIB strategy spans governance, organization, staff/team, residents and influence to embed equity throughout
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