Assistant Installation Manager

• Audit every project to ensure materials are readily available and the scope of work matches the sales contract.
• Setting, adjusting and approving installer subcontractor labor pay additional charges for scope changes on-site at customer locations.
• Attend Post-loadout Meeting to report status of allocations and collaborate with other departments to resolve issues.
• Foster a strong working relationship with installation contractors, focusing on creating a culture of feedback, coaching, and continuous improvement.
• Ensure timely loadout of installation subcontractors through process management.
• Coach installer subcontractors to ensure that Empire achieves customer delivery expectations.
• Monitoring policy and safety compliance measure adherence during loadout.
• Locate, evaluate and on-board independent installer talent to meet customer demand for soft and hard surface skillsets.
• Collaborate with customers, installer subcontractors, customer service and management to solution customer complaints relative to installation.
• Manage the scope and monetary impact of change orders with customers and gain approval to proceed-- securing payment for added installation scope from customers, updating paperwork and facilitating payment processing.
• Attend Pre-loadout Meeting and report on status, activities, and opportunities each morning.
• Direct the allocation of subcontractors to customer projects based on an evaluation of licensure, qualifications and geographic locations utilizing Empire systems.
• Manage loadout operations for carpet and/or hard surfaces with a target of fifteen minutes per installer subcontractor.
• Controlling the flow and distribution of materials and supplies allocated to customer jobs and ensuring appropriate return and accounting in Empire’s systems of that inventory.
• Liaise between managers, customers and employees.
• Engage with Installation contractors, at job sites, to resolve customer issues, troubleshoot technical questions and address customer change orders.
• Providing for the safety and security of employees, installer subcontractors and Empire property during loadout.
• Handling installer subcontractor complaints and grievances promptly.
• Assist with other market initiatives under the direction of the General Manager.
• Regularly evaluates customer satisfaction of subcontractors’ installation work product and makes recommendations for continued allocation of opportunities.
• Approve or decline subcontractor change order requests in a timely manner.
• Perform job-site visits each week to evaluate new or developing subcontractor qualifications and opportunities, or projects with customer complaints to assess recommended actions.

• Experience with material take-offs, additions and estimating competency is a plus
• Bilingual fluency in English and Spanish preferred
• Proficient in the fundamentals of carpet and flooring installations
• Working knowledge of home improvement codes, permitting and licensing requirements is preferred
• Strong ability to effectively communicate in written, verbal and presentation formats
• High School Diploma or equivalent
• Strong problem solving and negotiation skills
• Valid Driver’s License
• Strong computer systems skills including all Microsoft applications and order management software programs
• Team Player and supports positive subcontractor rapport

We empower our employees to strive for their unique goals. Within such an inclusive company with unlimited growth opportunities, how far you go is up to you.

We take care of our people. We start investing in you from day one. The perks and benefits we offer help you live well, both at work and at home.

• Incentive Plan.
• Professional development & career advancement opportunities.
• Paid time off and holiday pay.
• Wellness program.