Umom New Day Centers
Innovative nonprofit providing emergency shelter, affordable housing & services to end family homelessness in Phoenix.
1 days ago
$19 - $20
Junior (1-3 years)
Full Time
Phoenix, Arizona, United States
Onsite
Company Size
201 Employees
Service Specialisms
Sector Specialisms
Description
customer service
crisis de‑escalation
donation processing
facility clean‑up
safety checks
shelter rounds
The Shelter Assistant reports to the Shelter Operations Supervisor and works in a 24‑hour, 7‑day shelter program. The role ensures the safety, health, and well‑being of participants while promoting a trauma‑informed care environment.
- Provide friendly customer service to participants, volunteers, guests, and staff.
- Answer phone calls and transfer them to the appropriate person or department.
- Respond to program‑related inquiries from participants and visitors.
- Assist participants with immediate basic needs, offering support and encouragement.
- De‑escalate conflicts and respond to crises, contacting on‑call leadership or emergency services as needed.
- Receive donations, perform facility clean‑up, submit work orders, and help with events.
- Support participants in understanding program expectations and policies, providing documentation when required.
- Engage participants to connect them with resources and case management.
- Conduct shelter rounds and wellness checks to ensure safety and security.
- Perform room checks and searches for health and safety compliance.
- Monitor participant move‑outs.
- Distribute hygiene supplies, personal mail, and packages, documenting as appropriate.
- Oversee shelter operation traffic and communication, ensuring procedures are followed.
Requirements
high school
microsoft office
fingerprint card
driver license
1‑year experience
self‑manager
Candidates should have a high school diploma or GED, with at least one year of experience in social services or working with low‑income, at‑risk, or homeless populations. Basic computer literacy, proficiency in Microsoft Office, a valid Level One Fingerprint Clearance Card, and a clean Arizona driver’s license are required.
The position requires the ability to lift 20 lb, navigate one flight of stairs regularly, and perform duties outdoors in all weather conditions. It also involves extended periods of stationary work using standard office equipment such as computers, printers, and phones.
Successful applicants will embrace UMOM’s culture, exercise independent judgment, and thrive as both self‑managers and collaborative team members. They must be adaptable, meet deadlines, prioritize tasks, and build strong relationships in a fast‑paced, data‑driven environment.
Work hours follow a five‑day schedule with two consecutive days off, including weekends and holidays. The role requires a valid fingerprint card, background and drug screening, and reasonable accommodations are available for individuals with disabilities.
Benefits
UMOM New Day Centers, founded in 1964, is Arizona’s largest provider of services for families experiencing homelessness. With an annual operating budget of $20 million, UMOM serves over 15,000 unique individuals each year through shelter, supportive services, and housing programs in Maricopa County.
Training + Development
Interview process
Visa Sponsorship
Security clearance
- obtain and maintain arizona class one fingerprint clearance card (fpcc); umum covers cost if not held.
- pass central registry background check through the department of child safety & adult protective services.
- pass required pre-employment and random drug screenings.
Overview
1964
Year Founded
The organization was established in Phoenix, pioneering innovative solutions to homelessness.
900+
Affordable Housing Units
Provides stable housing solutions for individuals and families facing homelessness.
$750,000
Gala Proceeds
Raised during its 60th anniversary celebration to support community impact programs.
$35M
Annual Revenue
Generated through corporate and government grants, sustaining operations and programs.
- Operates a comprehensive campus offering emergency shelter, wellness services, employment support, and social enterprise initiatives.
- Employs a formula combining jobs and housing to address homelessness, investing in programs and financial models.
- Provides nightly shelter for nearly 800 people, including families, veterans, and single women, emphasizing inclusion and support.
- Runs Helpings Café, a social enterprise generating funds for workforce training and program costs through on-campus catering and coffee sales.
Culture + Values
- We value people as individuals.
- We provide opportunities for self-determination.
- We engage with clients in an empathetic, compassionate, and collaborative manner.
- We are committed to delivering high-quality services and programs.
- We focus on results through a commitment to continuous improvement.
- We create a safe, supportive environment that promotes dignity and respect.
- We work with a spirit of collaboration and teamwork.
Environment + Sustainability
- The organization has implemented energy-efficient practices in their facilities.
- The organization is committed to reducing its environmental impact and conserving resources.
- Sustainability efforts include waste reduction programs and recycling initiatives.
- The organization works to ensure their buildings are designed with sustainability in mind, integrating energy-efficient systems.
- The organization is dedicated to creating long-term sustainable solutions for the communities they serve.
Inclusion & Diversity
- The organization is committed to fostering an inclusive and diverse workforce.
- They ensure equal opportunity for employment and advancement based on merit.
- The organization has a strategic focus on hiring individuals from diverse backgrounds.