Multi Skilled Agent

Overview

Manage end‑to‑end customer service requests, coordinating engineers, suppliers, and documentation.

Key Responsibilities

• job scheduling
• change management
• job creation
• system tracking
• order placement
• report generation

Tasks

-Efficiently schedule work with engineers and subcontractors ensuring job orders are efficiently and effectively planned to optimise labour resources. -Manage unplanned changes to job scope or schedule and keep customer informed of job status either through direct contact or use of client-specific portals -Coordinate with internal teams for technical advice when necessary. -Raise new jobs in the systems from details taken from client portals, customer calls and purchase orders. -Liaise with customer site and scheduled Engineer to arrange access for jobs, and keep customer informed of any changes to the job schedule -Proactively identify recurring issues and suggest improvements for better customer experience and operational efficiency. -Process purchase orders for engineers. -Act as the primary point of contact for all customer-related inquiries and service requests. -Jeopardy manage reactive orders ensuring SLAs timescales are realised. -Log, track, monitor and update Job Logic/Concerto systems and client web-based portals.. -Place orders with suppliers for materials, plant and hire. -Manage the entire customer journey, ensuring smooth coordination from request initiation to resolution and follow-up. -To be responsible for checking all associated documentation and job costs to ensure works are capable of being billed without queries. -Provide regular updates to clients on the status of their requests and ensure all service level agreements (SLAs) are met. -Liaise with Engineers to ensure they have the right information and equipment to complete jobs correctly first time, and contribute to keeping them accountable for closing out jobs correctly -Generate reports on service performance, customer feedback, and request status for management review. -Request client uplifts and create quotes/estimates for client approval based on appropriate methodology. -Promptly respond to client, supplier, sub-contractor and engineer communication

Requirements

• critical thinking
• communication
• health safety
• administration
• concerto
• problem solving

What You Bring

-Capable of critical thinking and prioritisation. -Great teammate Attentive to detail Calm under pressure -Friendly courteous manner -Knowledge of health, safety, and compliance regulations. -Excellent communication skills, both verbal and written. -Excellent administration skills -Competence in Bellrock general applications including MS, Concerto, Joblogic, email and phone interfaces -Ability to multitask and manage time effectively in a fast-paced environment. Problem-solving skills with a proactive approach to resolving issues.

People Also Searched For

About Bellrock Group

-The company has built a strong reputation in the property and facilities management industry, offering comprehensive services that meet the needs of a wide range of sectors. -With decades of experience, the company delivers cutting-edge solutions for the management of buildings, facilities, and infrastructure, ensuring operational efficiency for clients. -The company works with diverse clients, including those in retail, healthcare, education, and commercial sectors, providing tailored facilities management and maintenance services. -The company's portfolio spans both large-scale and smaller projects, with an emphasis on sustainable practices and innovative technology that enhance building operations. -Notable projects include the management of high-profile commercial spaces, multi-location retail properties, and critical healthcare facilities, ensuring smooth daily operations and safety. -The company has expanded its reach by leveraging technology, integrating advanced systems to streamline workflows, improve client satisfaction, and optimize cost management. -The company maintains a forward-thinking approach, continuously evolving to meet the needs of a rapidly changing market, and positioning itself as a leader in the sector.

Sector Specialisms