Property Coordinator - PST

Description

• Receives, processes, and tracks work orders.
• Attends mandatory meetings and trainings. Participates and contributes to meeting of team goals.
• Manages the PM team calendar and building calendars.
• Monitors unit turn progress and maintains the Unit Turn Report with accurate dates and notes.
• Completes and/or processes documentation forms such as Incident Reports, Resident Grievances, work orders, and Notices to Vacate.
• Mediates conflict using de-escalation, conflict mediation and other techniques as needed.
• When covering the front desk, perform light janitorial tasks in all areas of facilities, including, but not limited to, common areas, front office, restrooms, trash rooms, equipment rooms, sidewalks.
• Assists with general support as needed (examples: faxing, making copies, scanning, filing, etc.).
• Occasionally conducts lease signings and provides initial orientation of the building to new residents and serves as a backup facilitator to the Portfolio Manager and/or Assistant Portfolio Manager within the portfolio in their absence or when needed.
• While not the primary focus of this job, at times, will operate all functions in the front lobby office, including checking and logging visitors in and out, answering telephones and monitoring security systems, directing vendors, and reading and replying to emails.
• Prepares documents required for legal proceedings.
• Coordinates activities and work performed by contractors and Plymouth maintenance staff.
• Conducts monthly building key audits. Orders, replenishes, and organizes replacement keys in the building key cabinets.
• Completes and serves resident notices, i.e., letters, rent bills, 48-hour notices, recertification notice, notice of death, as directed by the managers.
• When covering the front desk, maintains safety and security by monitoring all general access areas, including for unauthorized guests, and informs site leadership of any violation of program rules; intervene on residents’ behalf to remove unauthorized guests, including calling 911.
• Collects, deposits, and processes rent for assigned buildings within the Portfolio. Prepares, distributes, and files monthly rent bills, rent receipts, and payment plans.
• Orders building supplies as directed by managers and maintains inventories.
• Answers phone and follows proper phone procedures.
• Works with onsite Permanent Supportive Housing (PSH) staff in gathering of resident information and resident paperwork including re-certification information as necessary.
• Uses MS Office programs for email, scheduling appointments, writing reports and organizing information and files.
• When covering the front desk, intervenes in crises, responds to emergencies, and initiates action as required, including contact with emergency response systems while focusing on the tenets of harm reduction and trauma-informed care.
• Uses property management software to enter resident rents, move-ins, move-outs, maintenance requests, and related Property Management, Compliance, and Maintenance information in accordance with Plymouth policies.
• Assists residents with unit services including but not limited to, re-entry into individual unit if locked out during business hours.
• Receives, investigates, and troubleshoots resident concerns and complaints related to lease, building rules, rent, work orders, and/or income recertification before escalating it to the managers for resolution.
• When covering the front desk, maintains building security by monitoring and following all building/staff safety and emergency procedures, including use of radios, according to Plymouth policies.
• Builds effective and professional relationships with residents.
• When covering the front desk, conducts safety/floor checks and promotes a safe, positive, and sanitary environment for residents and staff.
• Organizes and maintains files according to established procedures.
• Ensures accurate and timely preparation, completion, and submission of lease and compliance documents to appropriate departments and partners.
• Prepares reports used by the PM team (A/R Aging Report, Vacancy Report, etc.).
• Monitors and respond to communication from resident or resident representatives as supervised by a manager.

Requirements

• Strong interpersonal skills and judgement to interact effectively with residents, staff and the public, and enforce appropriate boundaries with residents.
• Adept at problem-solving and persisting through resolution.
• Proficient and experienced with Microsoft Office applications, particularly Word, Excel, Outlook, and Teams. Must be able to work efficiently and effectively with customized databases and technology, and conduct Internet research.
• One year customer service experience and/or one year working in a similar position or environment.
• Working knowledge of section 8 subsidy program or low-income housing tax credit regulations is desired.
• Strong administrative support experience and communication (written and verbal) skills.
• Ability to work independently as well as in a team environment.
• AA Degree or an equivalent combination of education and relevant work experience.
• Experience in rule enforcement, including lease and building rules as well as Seattle Landlord Tenant law is desired.
• Outstanding attention to detail and organizational skills.
• Ability to be adaptable and flexible in situations of ambiguity.
• Experience in supportive housing and working with diverse, low-income or special needs population is desired.
• Ability to communicate and work effectively with a diverse group of voices.
• Ability to speak a second language or ability to speak the Spanish language to assist in working directly with people from diverse racial, ethnic, and socioeconomic backgrounds is desired.

Benefits

Training + Development

Interview process

Visa Sponsorship

Security clearance