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Customer Experience Coordinator
The Birner Group, Renewal By Andersen
23d ago
$18 - $22
Junior (1-3 years)
Full Time
Memphis, TN
Office Full-Time
Company Size
10,000 Employees
Service Specialisms
Window Replacement
Home Improvement
Consulting
Design
Installation
Sector Specialisms
Residential
Commercial
Home Improvement
Window and Door Replacement
Patio Doors
Window Manufacturing
Role
What you would be doing
notes logging
communication logging
customer service
status updates
follow up
survey distribution
- Enter accurate notes and log customer communication in the system.
- Maintain exceptional levels of customer service, as gauged by Net Promoter Score (NPS) and Rep.com scores.
- Provide regular status updates and answer questions.
- Follow up on installs/projects and send survey at completion.
What you bring
customer service
microsoft office
software/technology
communication
attention to detail
- 2+ years of customer service experience
- Proficiency in Microsoft Office and other software/technology
- Excellent oral and written communication
- Speed and accuracy with attention to detail
- Health Savings Account contributions
- Pay Range: $18-$22/hour + eligible for monthly bonus
- Paid holidays plus PTO
- Medical/Dental/Vision/Life Insurance
- 401K plan and yearly bonus
- Special product pricing for employees
Information not given or found
Interview process
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Security clearanceInformation not given or found
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Company
Overview
- Focuses on providing high-quality window replacement services tailored to homes and businesses.
- Began as a subsidiary of Andersen Corporation and quickly became recognized for its unique approach to custom window solutions.
- Known for offering energy-efficient products that enhance the aesthetics and functionality of any space.
- Operates nationwide, providing both in-home consultations and professional installations, ensuring customer satisfaction.
- Typical projects include replacing outdated or damaged windows, improving energy efficiency, and enhancing curb appeal.
- Specializes in custom-designed windows that can be tailored to fit unique architectural styles and needs.
- Prides itself on offering a comprehensive service experience, from initial consultation to final installation.
- Notably, it emphasizes providing long-lasting, energy-efficient windows with sustainable materials.
- Culture is the spark that drives us.
- Find your path – bring out the best in everyone through innovation, respect, and realizing full potential.
- Be Renewal; Be You. – demonstrate mutual respect and appreciation so each employee can realize their potential and exceed customers’ expectations.
- Renewal cares – united by making a difference in lives of homeowners, colleagues, families, communities through volunteer efforts, donations, and support of causes.
- Innovation is at our core – daily innovations, Signature Service promise of 'the best people in the industry, a superior process, and an exclusive product.'
- Trust. Respect. Cared For. Delighted. – deliver surprise and delight to homeowners who entrust us with their homes.
- Environmental Commitment – being a solution point for today’s energy and environmental challenges.
- Taking care of our people – offering paid time off, holidays, 401(k) match, professional development, tuition reimbursement, parental leave, and wellness support.
9,000 metric tons CO₂
Annual Emissions Reduction
Carbon emissions avoided annually, equivalent to the carbon sequestered by 10,000 acres of U.S. forest.
10,000 acres of forest
Carbon Sequestration Impact
Equivalent area of U.S. forest required to sequester avoided CO₂ emissions annually.
1,479 metric tons CO₂
LED Relight Project Impact
Annual CO₂ emissions avoided through LED relighting of the largest Bayport facility.
40% reclaimed wood
Sustainable Material Usage
Reclaimed wood fiber content in Fibrex® material by weight.
- Parent company recognized as 12-time ENERGY STAR Partner of the Year and 10-time Sustained Excellence Award winner.
- Material certifications include NFRC, SCS Global Services Indoor Advantage Gold™, and Recycled Content.
- Energy-efficient glass options like Low-E4® SmartSun™ and triple-pane glass meet ENERGY STAR v7.0 standards across climate zones.
- Net zero target: aim to fully decarbonize manufacturing electricity usage via renewable procurement (100% renewable electricity subscription).
2024 Newsweek Ranking
Top Workplaces for Women
Recognized as one of Newsweek America’s Greatest Workplaces for Women in 2024, highlighting commitment to fostering inclusive environments for female employees.
2023 EVP Appointment
First Woman in Senior Role
Andrea Nordaune became the first woman to hold the title of EVP, Chief Legal Officer, and Corporate Secretary in 2023, marking a significant milestone in leadership diversity.
Nine Networks
Employee Resource Groups
Nine employee resource networks, including Women Leaders of Andersen, support diverse perspectives and professional development across the organization.
- Leadership team includes multiple women in senior roles: Kelly Aronson (SVP & Chief Digital Officer), Karen Richard (SVP & Chief HR Officer), Andrea Nordaune, Tracey Gibson (VP & Chief Diversity Officer).
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