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Bilingual Associate Call Center Representative - Spanish & English
Duke Energy Corporation
Bilingual associate call center rep handling customer service, billing, and sales inquiries.
3d ago
$20
Junior (1-3 years)
Full Time
Charlotte, NC
Office Full-Time
Company Size
26,413 Employees
Service Specialisms
Energy Services
Utility Management
Electric Power Generation
Renewable Energy
Infrastructure Development
Energy Efficiency
Environmental Services
Transmission and Distribution
Sector Specialisms
Utilities
Coal & Natural Gas Power
Wind Power
Electric Power
Gas Distribution
Renewable Energy
Electric Grid Upgrades
Natural Gas
Role
What you would be doing
on-call
customer interaction
sales promotion
brand ambassador
issue escalation
- Participate in on-call rotation.
- Provide high quality customer interaction by handling customer’s needs with integrity and empathy in one transaction.
- Promote sales of available products and services, as appropriate.
- Building genuine connections with customers and being a great ambassador for the Duke Energy brand.
- Use professional judgement and escalate customer issues/concerns to management when appropriate.
What you bring
call center
customer service
bilingual
internet
bachelor's
communication
- Duke Energy Customer Care Assessment – required time sensitive/completion of online test
- One year customer service experience (may include call center, hospitality, retail, etc.), either by phone or face to face communications.
- Effective listening and communication skills and the ability to interact with customers in a professional, courteous, and empathetic manner.
- Virtual - Work will be performed remotely but candidates are expected to live within a reasonable commute of a Duke Energy call center facility
- Direct call center experience of 3+ years is preferred
- High school diploma or GED completed at time of application submission.
- Experience multi-tasking and working with various technologies using multiple monitors, screens, applications etc.
- Willingness to work in an environment that requires 100% phone-based customer interaction.
- Access to a reliable high-speed internet and a quiet work environment is required.
- Ability to always handle and protect confidential information and act with integrity.
- Candidates who accept the employment offer will be required to complete and pass a Duke Energy background check and drug test.
- Required first day onsite attendance at a Duke Energy call center location
- Bachelor’s degree or associates degree
- Must be bilingual and fluent in Spanish and English. Must be able to read and translate from English to Spanish.
- Paid Time Off, holidays, and sick leave
- Your continued employment will be contingent on successful completion of the training program.
- Please note: the assessment includes a video introduction. You will need access to a camera. Please make sure your camera is working prior to the start of the assessment.
- Health, Dental, and Vision Insurance
- The pay rate is $20 per hour (non-negotiable)
- Work Schedule – work will be performed during hours of operation
- Annual and sales incentives provided based on performance
- Mandatory Overtime & Storm Duty Calls - during times of inclement weather or other major events (such as hurricanes, snowstorms, etc.), employees are expected to be on-call and work extended hours, as well as mandatory overtime, to support higher call volumes.
- During the 11-week training period, there is no allowance for vacation time or absences.
- 401K plan with company match
- Training is held remotely after first day onsite attendance
- Bilingual specialists receive an additional premium of $1 added to their hourly rate of pay.
Information not given or found
Interview process
- complete duke energy customer care assessment (online test with video introduction).
- participate in a 30‑45 minute mandatory video interview via microsoft teams (recorded and on‑camera).
- no visa sponsorship is provided.
- must complete and pass a duke energy background check.
- must complete and pass a drug test.
Company
Overview
$29 billion
Annual Revenue (2023)
The company reported impressive financial performance, achieving significant revenue in 2023.
58,000 MW
Total Generation Capacity
A diversified portfolio including coal, gas, nuclear, hydro, wind, and solar.
8 million
Electricity Customers
Serves a substantial number of electricity users across multiple states.
$210 million
HQ Renovation Cost
The iconic LEED-Platinum skyscraper in Charlotte cost significantly to build.
- Grew from a regional power provider into one of America's largest energy holding companies.
- Manages a diversified generation portfolio—coal, gas, nuclear, hydro, wind and solar.
- Typical projects include grid modernization, pipeline infrastructure, renewable energy build-outs and nuclear operations.
- Charlotte headquarters anchors an iconic LEED-Platinum skyscraper reshaping the city skyline.
- Honesty and integrity are at the core of all we do.
- A culture of transparency, high performance and pride among employees.
- Behaviors, as well as results, matter in our company.
- A Culture of Accountability enabling anonymous reporting and consistent enforcement.
- Our Ethics and Compliance Program is designed to foster a culture of ethical and compliant behavior.
44% reduction
Scope 1 Carbon Emissions
Achieved a 44% reduction in Scope 1 carbon emissions since 2005, equivalent to removing 13 million vehicles from the road.
48% reduction
Electric‑Generation CO₂
Reported a 48% reduction in electric‑generation CO₂ emissions from 2005 levels as of 2023.
50% reduction target
Carbon Emissions by 2030
Committed to reducing carbon dioxide emissions by at least 50% from 2005 levels by 2030.
Double renewables by 2025
Renewables Portfolio Expansion
Planning to expand the renewable energy portfolio from 11,900 MW to 30,000 MW by 2035, with an intermediate goal to double it by 2025.
- Net‑zero CO₂ emissions from electric generation by 2050
- 31% reduction in carbon emissions since 2005 (prior to 2030 acceleration)
- Methane‑neutral natural gas distribution by 2030
- Less than 5% energy from coal by 2030; full coal exit by 2035
- Expanded net‑zero target to include Scope 1, 2, and certain Scope 3 emissions
- Smart, self‑healing grid avoided over 1.5 million outages & 3.5 million outage hours (2023)
- Targeting 80% reduction in electric‑generation CO₂ by 2040
100% Score
LGBTQ Equality Index
Achieved a perfect score on the Human Rights Campaign's Corporate Equality Index, demonstrating commitment to LGBTQ-friendly policies.
500 Members
LGBTQ Equality ERG
The WeR1 LGBTQ Equality Employee Resource Group has nearly 500 members, supported by senior leadership to foster inclusion and professional development.
- Reflecting the communities we serve and strengthening our culture of inclusion and belonging (foundation principles)
- Diversity & Inclusion Councils and Employee Resource Groups drive inclusion and professional development
- Strategic goal: attract, engage and retain a talented, diverse workforce
- Strategic goal: create an inclusive workplace where everyone is empowered
- Strategic goal: embrace diverse perspectives including culture, background and gender
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