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Tenant Research Manager
Costar Group
Lead team of Tenant Researchers to collect and verify commercial tenant data.
8d ago
Expert & Leadership (13+ years), Experienced (8-12 years)
Full Time
Richmond, VA
Office Full-Time
Company Size
4,700 Employees
Service Specialisms
No specialisms available
Sector Specialisms
Commercial Real Estate
Residential
Apartments
Hospitality
Industrial
Retail
Office
Multifamily
Role
What you would be doing
data capture
data review
phone interviews
product knowledge
call evaluation
workload management
- Respond to client feedback, ensuring the timely resolution of issues resulting in minimal brand impact and the highest standard of customer service
- Conduct regular call evaluations, coaching and training
- Manage the adoption of resources to ensure all possible data sources are researched and the best method of contact is achieved, ensuring information is captured, input, and published in a timely manner and to the highest quality standards
- Coach and train to ensure successful telephone interaction, objection handling, effective questioning, listening, probing and building rapport
- Share knowledge, best practice and solutions to ensure the continuous improvement and professional development of team members
- Establish and maintain an excellent understanding of the CoStar Tenant product and be able to demonstrate the value of this product and CoStar research methodology at client meetings and events, and act as an ambassador for CoStar Tenant Research with internal and external customers
- Conducts regular intensive review of the product, to ensure delivery of high-quality data
- Lead a team of Tenant Researchers in the process of investigating, profiling and capturing data associated with the CoStar Tenant product
- Identify opportunities to work with sales colleagues in revenue generation and/or protection
- Foster a strong team culture and dynamic and provide regular coaching to the development of the team
- Ensure each Tenant Researcher is maintaining a daily standard of phone interviews to Commercial Tenants for verification and data collection
- Coordinate and manage the workload and activity of team members to ensure maximum productivity, efficiency and performance is achieved
What you bring
excel
office 365
bachelor's
cre
leadership
kpis
- Demonstrated interest and/or experience in the commercial real estate industry
- 2+ years of experience leading people in a professional, corporate environment. Preferably within CRE, Financial Services, or other related fields
- Good standing with Corrective Action
- Ability to work as part of a team
- Leadership and management skills, including the ability to prioritize and control workload of a team, coaching, and mentoring on professional development
- Microsoft Office 365 experience is required
- Ability to interact at all levels and establish rapport with both internal and external stakeholders
- Experience with creating effective KPIs and meeting performance metrics, being results-oriented
- Microsoft Excel 2016 experience is required
- Currently a Senior or Principal Researcher with at least 6 months in the role
- Success in building strong, cohesive teams by leading and motivating towards action/execution through influence and collaboration
- Flexibility to work all time zone shifts
- Creative problem solving, attention to detail, objectivity, and the ability to think strategically
- A track record of commitment to prior employers
- Ability to articulate and execute corporate strategy, well-communicated with the ability to influence
- Experience and demonstrated proficiency with Excel that includes the ability to manipulate data, filter, and develop basic formulas. All qualified candidates will be given an assessment to determine their knowledge of Microsoft Excel 2016
- Bachelor's degree from an accredited, not for profit University or College coupled with 2+ years of previous experience leading a team of 6 or more individuals
- Bachelor's degree required coupled with 2+ years of Commercial Real Estate experience
- Analytical approach with the ability to interpret information and trends, adapting quickly
- 401(K) retirement plan with matching contributions
- Life, legal, and supplementary insurance
- Employee stock purchase plan
- On-site fitness center and/or reimbursed fitness center membership costs (location dependent), with yoga studio, Pelotons, personal training, group exercise classes
- Comprehensive healthcare coverage: Medical / Vision / Dental / Prescription Drug
- Complimentary gourmet coffee, tea, hot chocolate, fresh fruit, and other healthy snacks
- Commuter and parking benefits
- Paid time off
- Access to CoStar Group’s Diversity, Equity, & Inclusion Employee Resource Groups
- Tuition reimbursement
- Virtual and in person mental health counseling services for individuals and family
Information not given or found
Interview process
Information not given or found
Visa Sponsorship- costar group is not able to provide visa sponsorship for this position.
Information not given or found
Company
Overview
Founded 1987
Year Established
The year the company was first established.
- Offers comprehensive data on properties, tenants, leases, and market conditions globally.
- Known for its pioneering technology and research, delivers powerful insights to commercial real estate professionals.
- Its旗舰平台, CoStar, provides unmatched property data, news, and analytics.
- Platforms used by real estate professionals, from brokers to investors to property managers.
- Expanded through strategic acquisitions, including the purchase of LoopNet and Apartments.com.
- Data-driven insights help clients make informed investment and leasing decisions, shaping the global real estate market.
- Customer Focused: We strive to make a positive impact on our customers through innovative solutions.
- Ownership: We take personal responsibility for delivering results.
- Integrity: We act with transparency and integrity in everything we do.
- Innovation: We drive progress through creativity and technology.
- Collaboration: We believe in the power of diverse teams working together to achieve more.
- Excellence: We are dedicated to the pursuit of excellence in our products and services.
2040
Net Zero Commitment
Aims to achieve net zero carbon emissions by this target year.
- Committed to energy-efficient building designs and energy-saving programs.
- Uses technological advancements to reduce environmental impact.
- Annually tracks and reports on carbon footprint and environmental metrics.
40% Global Workforce
Women Representation
Approximately 40% of the global workforce consists of women.
- Committed to creating an inclusive and diverse workplace where all employees can thrive.
- Has set specific goals to increase the representation of women in leadership roles.
- Implemented training programs to promote diversity awareness and inclusive leadership.
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