Service Manager

Description

• Follow and abide by all industry standards, regulations, and laws;
• Stay current on industry standards and any innovations, materials, tools, and/or processes that can benefit the company.
• Obtain and maintain relevant certifications;
• Help train new employees in company procedures, including safety and work processes;
• Oversee all services and workspaces in the shop and the field;
• Communicate and maintain good relations with customers;
• Respond to and resolve service tickets;
• Delegate and direct service tasks; monitor the progress of all current and pending tickets;
• Act as the highest local source of information for all service, inventory, and product-knowledge concerns and work process mailers (for both employees and customers);
• Monitor employee work and provide frequent progress reports to improve employee satisfaction and efficiency;
• Manage and update tickets for invoicing;
• Work with Service Coordinators regarding scheduling and dispatch of tickets in their territory.

Requirements

• Excellent external and internal communication skills;
• 3 + years of experience in the physical security/IT field;
• Experience in configuring access control and surveillance systems;
• Solid organization, attention to detail, and multi-tasking skills;
• Manage at minimum a team of 2
• Success at managing a wide array of tasks and projects and an ability to thrive in a fast-paced work environment.
• High school diploma or equivalent;
• Consistently deliver incredible customer service experiences by offering knowledge and advice and answering questions and concerns;

Benefits

• Work-Life Balance: Generous paid time off for rest, family, and self-care.
• Supportive Culture: Innovation, creativity, and teamwork are at the heart of everything we do.
• Career Growth: You’ll benefit from continuous learning, mentorship, and leadership training including access to C&B University, our in-house development program.
• Comprehensive Benefits: Health, dental, vision, prescription coverage, life insurance, and 401(k) with company match.

Training + Development

Interview process

Visa Sponsorship

Security clearance