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HVAC Service Manager
Precise Air Group
Oversee HVAC service team operations, scheduling, client relations and performance.
2d ago
Intermediate (4-7 years), Expert & Leadership (13+ years), Experienced (8-12 years)
Full Time
Gold Coast, Queensland, Australia
Field
Company Size
300 Employees
Service Specialisms
Air Conditioning
HVAC Services
Mechanical Services
Building Management Systems
Refrigeration
Sector Specialisms
Buildings
Commercial
Industrial
Residential
Government
Utilities
Infrastructure
Energy
Role
What you would be doing
team scheduling
client relations
admin reporting
process management
operations management
rostering
Reporting to the Account Manager, the Service Manager is responsible for managing the day-to-day operations of a team of Team Leaders, Technicians and Subcontractors with support from Administration and Service Coordinating teams.
The Service Manager will play a pivotal role managing a key account customer focusing and oversee the planning, rostering and job scheduling to ensure that services are delivered to the client efficiently and in line with legislative and client contractual requirements. The roles success is measured on how quickly we can resolve the customer needs and close of the business platforms within the contract time frame .
- Ensure Technician productivity and efficiency is maximized through effective planning and scheduling of the team.
- Develop long standing relationships with your customers and team members.
- To effectively manage administrative requirements including operational reports.
- Champion all operational business processes that affect direct reports (Service Coordinators, Team Leaders, and Technicians).
What you bring
hvac
ms office
customer service
fast‑paced
service manager
kpi
Precise Air is known as the fresh thinking alternative in HVAC, Fire, Building Performance Optimisation and building management technology.
This is an excellent opportunity for experienced Service Manager to join a well-regarded, enthusiastic and growing organisation.
As part of our continued growth and focus on delivering quality service to our customers, we have an exciting opportunity for either an experienced HVAC Service Manager to join our Gold Coast team or someone looking to progress their career to next phase.
- HVAC Industry or similar.
- Strong MS Office and ability to manage operational reports.
- Proven ability to deliver exceptional customer service.
- Work efficiently in a fast-paced environment and ability to manage high volume, KPI driven customers.
- Interesting and challenging work with full management support.
- Training and ongoing development.
- Competitive salary package + Super + Car Allowance.
- Career progression opportunities within the National group
- Mobile phone and equipment.
Information not given or found
Interview process
Information not given or found
Visa SponsorshipInformation not given or found
Security clearanceInformation not given or found
Company
Overview
- Founded with a clear vision to provide quality mechanical and electrical services.
- A leading provider of HVAC, building services, and energy solutions.
- Expertise in diverse sectors including commercial, industrial, and residential projects.
- Dedicated to delivering tailored solutions for complex systems and environments.
- Notable for its ability to handle high-profile and large-scale projects with precision.
- Serves clients across multiple industries, including healthcare, education, and government.
- Known for a high standard of service delivery and attention to detail in every project.
- Honest, respectful, accountable, and ethical in all actions.
- Safety is prioritized for everyone involved.
- Building lasting partnerships with customers for mutual success.
- Fostering a supportive environment where individuals can thrive.
- Interactions are grounded in personal and professional respect.
- Engaging with stakeholders proactively and courteously.
- Acknowledging achievements and learning from challenges.
- Seeking smarter, safer, and more valuable solutions.
- Recognizing work-life balance and offering necessary support.
2030
Carbon Neutral Certification
Aiming for net-zero emissions by integrating low-carbon solutions across operations.
Silver Medal
Sustainability Performance
Recognized for exceptional environmental and social performance in global supply chains.
- Use of high‑energy‑efficiency HVAC equipment and engineered solutions
- Fuel‑reduction strategy through geolocation resourcing
- Green procurement framework incorporating Clean Green guidelines and assessment criteria
- Field and office waste‑management initiatives
- Transitioning company vehicles to electric vehicles (EVs)
- Integrated Management System certified to ISO 14001 for environmental management
38 Apprentices
Aboriginal HVAC Apprentices Employed
The Precise Air Aboriginal Pathways Program (PAAP) has employed 38 Aboriginal HVAC apprentices since its launch.
8%
Aboriginal Employee Representation
Aboriginal employee representation in the workforce has increased from 2% to 8% through targeted recruitment initiatives.
2%
Previous Representation
Prior to the Precise Air Aboriginal Pathways Program (PAAP), Aboriginal employee representation was at 2%.
- Reflect Reconciliation Action Plan (RAP) implemented with initiatives in education, community engagement, and supplier partnerships.
- Supply Nation membership to strengthen procurement from Indigenous-owned businesses.
- Workplace diversity included in 'Care for employees' ESG initiatives.
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