Director, Account Enablement

Description

• Gather ongoing feedback to continuously improve tools, processes, and execution
• Lead the enterprise client gifting strategy, aligned to key milestones and relationships
• Define and standardize “moments that matter” across pursuits, projects, and longstanding clients
• Establish enterprise account governance models and operating cadences – to ensure consistency across our accounts
• Develop and maintain internal and client-facing templates, toolkits, and standards
• Operationalize the account lifecycle (surveys, growth plans, playbooks, QBRs)
• Leverage Salesforce, dashboards, cost reports, and account insights to drive value for our account leaders and clients
• Own and evolve the Enterprise Accounts enablement framework, calendar, and execution
• Partner closely with account leaders to ensure enablement is practical and client-aligned
• Design and execute a consistent enterprise client experience across the full lifecycle
• Measure, track and report on key metrics (engagement, satisfaction, lifecycle completion)

Requirements

• 10+ years of experience in enablement, marketing, client experience, account management, operations, or consulting
• Strong working knowledge of CRM systems, dashboards, and performance reporting
• Proactive, action-oriented leader with strong follow-through
• Experience supporting enterprise or strategic accounts in matrixed organizations
• Background in professional services, construction, real estate, or related industries preferred
• Own enterprise client events and hosted experiences (local and national)

Benefits

Training + Development

Interview process

Visa Sponsorship

Security clearance