Deputy Manager I Retail I Massimo Dutti I Singapore

Description

• Guarantees cash register and safety operations are observed
• Ensures that the demand for the product is carried out effectively to achieve a greater impact on the sale.
• Advises customers and makes sure that the entire team is trained on the standards established by the company, always being a role model.
• Through the operations team, keeps the products in the stockroom and labelled according to efficiency standards and criteria.
• Makes sure the team seeks customer loyalty ensuring a better shopping experience, always being a role model.
• Optimising the merchandise management processes in store and stockrooms
• Analyses sales reports with the area manager, making necessary decisions and always following up on them, sharing the results with the team.
• Provides support regarding administrative work for the team such as returns to work, leaves, shift changes, etc.
• Ensures the image of the window displays complies with the brand’s image standards and that the department has products to make an impact on sales. If the department does not have products, he/she requests them and informs the team of alternatives.
• ensuring they are replenished from the stockroom using tools available at the store.
• Sales management of products at the store
• Provides support to the area manager when creating timetables one month in advance, complying with HR regulations and ensuring the maximum efficiency of the department.
• Maintains and optimises the product management processes in the department such as the distribution of overstock in the fitting room, movement of products to the store and stockroom, etc. providing feedback to his/her manager.
• Trains, evaluates and develops the team, providing them constant feedback supporting the area manager.
• Guarantees compliance with the occupational risk prevention policy.
• Guarantees compliance with the disciplinary code.
• Makes continuous replenishment of products at the store possible by organising and distributing among the operations team,
• Ensures the receipt and delivery of merchandise, as well as product rollouts in a timely manner.
• Makes sure that the products displayed at the store meet image criteria.
• Recruits and selects the team with the area manager and the Recruitment Centre (when available), making sure the new employees are onboarded the best way possible.
• Ensuring that the store maintains the standards of the company’s image
• Checks that the department has all the technology needed to be able to offer the best shopping experience, monitoring the use of technological devices during the sales process and making sure they work (iPods, virtual fitting rooms, stock único, etc.).
• Optimises the product display with the image team and store director based on the analysis of sales reports and continuous decision making to achieve a greater sales impact.
• Knows the product needs of the brand and competitors (PVP, image, etc.), sharing the information with the team.
• Ensures the furniture in the store is in good shape, communicating with the area manager.
• Keeping human resources organised with the office manager
• Makes sure the team is trained on technological devices and how to use them for all the processes of the customers’ shopping experience.
• Maintaining the corporate image
• Guarantees excellent customer service in his/her department.
• Carries out and supervises the proper execution of checkout operations.
• Carries out display changes providing feedback on the final result to the area manager to react.
• Knows about the products and the collections of the season and makes sure the team is trained.
• Efficiently manages resources depending on the department’s needs at the time.
• Maintaining the store
• Ensures that the department’s facilities are in perfect condition and work properly (painting, lighting, storefront, window display, etc.). Providing feedback to the store director.
• Provides feedback that has been agreed upon with the area manager to store management and the product manager regarding product performance in the department depending on the needs of the store.
• Complies with procedures having to do with stock loss and ensures they are complied with.

Requirements

• Minimum of 3 years in retail industry, preferably in fashion
• Is familiar with and uses the RFID operating system, making sure the team is trained.
• Strong communication, leadership and interpersonal skills
• Experience in retail sales and management
• Strong flair in customer service and results driven
• Wears the full uniform smartly, respecting the Massimo Dutti Lifestyle Guide provided by the company and making sure the team also wears and respects it.
• Able to work on weekends, public holidays and rotating shifts

Benefits

Training + Development

Interview process

Visa Sponsorship

Security clearance