Retail Sales & Operations Manager - Brighton

Description

• Franchise Readiness: Work closely with the franchisor to understand business operations, financials, and systems in preparation for future ownership.
• Following up enquiries and unsold appointments (sweeping).
• Project management: Liaise with installers, suppliers and customers to ensure smooth project delivery from consultation to completion.
• Showroom Management: Oversee daily operations, ensuring the showroom is welcoming, organised, and reflective of our brand standards.
• Sales & Quoting: Creating an in-home quotation and presenting features and benefits with passion and enthusiasm; closing sales in the home, resolving customer concerns and taking payments.
• Recruit, train, coach and guide the in-house team, including all aspects of HR management.
• Carry out post-sale surveys which will require a keen eye for detail when taking measurements, due to the made-to-measure products & service we provide.
• Drive growth and profitable turnover for the business.
• Visual Merchandising: Keep displays fresh, clean and inspiring, showcasing the latest trends and product innovations, in line with current brand guidelines.
• Opening showroom/closing showroom (key holder duties). Showroom operational hours Monday – Friday 9.00am – 5.00pm, Saturdays 10.00am – 4.00pm.
• Customer Consultations: Directly, and through leadership of your team, provide expert advice and design consultations to help clients reimagine their kitchens using our makeover solutions. You will be showing customers the products and services we offer e.g., kitchen doors, worktops, storage solutions, appliances, lighting, flooring, handles etc. while helping customers choose colours, styles etc. You will be responsible for ensuring all relevant information is gathered from customer enquiries prior to a home visit, including conducting pre-appointment calls to understand customers’ needs and supporting/liaising with the Showroom Consultant.
• Local Marketing: Build brand awareness through community engagement, local partnerships and promotional events.

Requirements

• Excellent communication and customer service abilities.
• UK driving licence
• Previous management experience advantageous.
• Background and understanding of the customer journey/experience
• Strong leadership and organisational skills.
• Open & Clear communicator
• Excellent commercial attributes – with strong business acumen, sales-focused, relationship builder, and an engaging networker with a high proficiency in ‘people’ skills.
• Awareness of previous execution of the sales process
• Able to pivot and stretch between commercial and operational elements.
• Financial acumen and understanding of business principles (including P&L, financial reporting)
• Problem Solver
• Able to work independently and as part of a team
• IT literate (Microsoft Office/CRM)

Benefits

• Comprehensive training and support from us (the franchisor)
• Competitive salary with performance bonuses
• A clear and supported pathway to franchise ownership
• Access to a proven business model with strong brand recognition
• A collaborative and supportive team environment
• The opportunity to purchase and operate as a business owner
• Countrywide Grounds Maintenance
• Dream Doors
• Greensleeves Lawn Care

Training + Development

Interview process

Visa Sponsorship

Security clearance