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Field Service Engineer
Smt Gb
Repair and service Volvo construction equipment, providing customer support and revenue opportunities.
8d ago
Intermediate (4-7 years), Experienced (8-12 years), Junior (1-3 years)
Full Time
Horsham, England, United Kingdom
Field
Company Size
500 Employees
Service Specialisms
Construction services
Project Management
Consulting
Engineering
Technical Services
Turnkey
Sector Specialisms
Construction
Aggregates
Processing
Recycling
Crushing
Screening
Washing
Role
What you would be doing
diagnostic equipment
real-time reporting
equipment service
software updates
parts ordering
cost management
- Identify mechanical problems, using technical knowledge and computerized diagnostic equipment, offering guidance and advice to the customer.
- Complete tablet inputs, electronic reports and timesheets in ‘real time’ providing comprehensive details of the work undertaken.
- Carrying out duties in a commercially focused way, seeking additional service revenue opportunities and promoting our aftermarket solutions.
- Work with a cost conscious mindset to ensure maximum profitability
- Service and repair Volvo construction equipment or miscellaneous equipment.
- Ensure software updates are installed as new versions are released.
- Work in line with quotations and time guides, highlighting to management where additional work may be required.
- Order parts for your work as necessary and to return parts in a clean condition and at the time of job completion.
What you bring
welding
nvq3
diagnostics
hydraulics
outlook
reliability
- High levels or attention to detail
- Conscientious in all aspects of the job
- Experience of Welding and Fabrication
- A formal engineering qualification in Plant Maintenance, Agricultural / HGV mechanics or related discipline (i.e. NVQ 3/C&G)
- Ability to communicate efficiently with colleagues, management and customers
- Advanced diagnostic and trouble shooting skills and comprehensive understanding of hydraulics, electrics and EATS.
- Relevant experience in the repair and maintenance of heavy construction plant, including proven technical competence on diesel engines, transmissions, drive lines, hydraulics and electrics.
- Ability to problem solve and high level of diagnostic skills
- Ability to understand technical literature/systems
- Confident using computer systems and outlook
- Attend any relevant product or systems training courses
- Able to work overtime as and when required and to honour reasonable call out requests.
- Highly responsible, reliable, honest and trustworthy
- Family Leave – Enhanced maternity, paternity and adoption leave.
- Discounts Platform – Save on groceries, holidays, shopping and more.
- IVF Support – Paid time off for treatment and appointments.
- Cycle to Work – Save on a new bike and accessories.
- Health Cash Plan – Claim money back on prescriptions (including HRT), glasses, dentists appointments, physio and more. We cover your basic plan, with the option to upgrade.
- Enhanced Sick Pay – Extra support when you’re unwell, meaning you can rest a little easier while you recover.
- Pension – We match your contributions up to 5%.
- 24/7 GP Service – Private GP access anytime.
- Retirement Support – Enjoy bonuses and phasedown days when its time to retire.
- Car Leasing – Salary sacrifice schemes through Tusker or Octopus.
- Free Physio Access – Speak to a physio by phone or video.
- That's not all - We also offer a whole host of additional Health & Wellbeing Support and benefits.
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Interview process
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Company
Overview
- A leading provider of construction and mining equipment in the UK.
- With decades of experience supporting sectors including construction and mining.
- Offers state-of-the-art machinery, from excavators to loaders, tailored to diverse project needs.
- Works on large-scale projects in both public and private sectors, particularly in mining and heavy civil works.
- Ensures customers have access to the latest technologies and reliable service.
- Thrives on deep market knowledge and a customer-centric approach to project solutions.
- Customer First
- Collaboration
- Integrity
- Excellence
- Innovation
- Safety
Net Zero 2050
Sustainability Goal
Aiming to achieve net zero emissions across operations by eliminating or offsetting all carbon emissions.
- Commitment to reducing carbon emissions across operations
- Adopting energy-efficient practices and technologies
- Promoting circular economy through product life cycle management
- Utilizing sustainable packaging solutions
- Ensuring environmental compliance in all operations
- Promoting equal opportunities in recruitment and career development
- Ensuring diverse talent pools in hiring processes
- Supporting gender balance across all levels of the company
- Dedicated employee resource groups for inclusion and support
- Regular monitoring and reporting of diversity metrics
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