Applications Support Analyst

Description

Golding Homes are looking for an Applications Support Analyst to act as a supporting role within their IT and Data Function, this role will be responsible for providing the day-to-day support for Golding’s applications, for example the Housing Management System. This role will focus on resolving business-as-usual support tickets, ensuring smooth operation of their application landscape, and being the champion and main point of contact for the ongoing support and improvement of their customer portal.

The role will also involve supporting the Application Development and Support Analysts in ongoing development projects, including both the Power Platform and other housing related systems.

• Monitoring and responding to application support tickets in a timely manner, providing ongoing support and maintenance for existing applications, ensuring their reliability and performance.
• Perform regular system checks, routine maintenance, updates and patches to ensure application security and functionality.
• Act as the main point of contact and advocate for the improvement and enhancement of their customer portal
• Coordinate with the Application Support and Development Analysts and the wider IT team to implement updates, ensuring that the portal meets evolving business and customer needs.
• Troubleshooting and resolving application-related issues and escalating to senior team members when necessary.
• Provide support in the migration and upgrading of the existing applications as part of ongoing transformation initiatives

Requirements

You will be required to be in the office 5 days a week for the first 6 months and then moving to 3 days in the office.

• Previous experience in a support role within an IT or Business Applications environment
• Good level of education, to A level or equivalent
• Familiarity with ticketing systems and IT service management processes
• Experience of using the Microsoft Power Platform, or willingness to learn
• Knowledge of housing systems and their maintenance.

Benefits

Their Hub, Home, Roam approach allows you to work from wherever suits you best whilst also having a central workspace to collaborate and come together. Their head office is in central Maidstone and is a new, modern and bright space which inspires creativity and innovation.

Maidstone (Hybrid)

£34,828 per annum

Creating an environment which enables our people to thrive is crucial for us and our Total Reward package goes beyond your salary, designed to support you throughout your working life here.

• 28 days annual leave per year (plus bank holidays)
• An annual Wellbeing Fund
• Flexible Benefits including health cash plan, additional holiday purchase, cycle to work scheme, onsite gym, retail discounts and more.
• Company Pension contribution and life assurance

Training + Development

Interview process

Visa Sponsorship

Security clearance