Shared Services Program Manager

Description

The Shared Service Program Manager is responsible for overseeing multiple related initiatives that sit within the Engineering function including cross-functional initiatives such as those that streamline internal operations and support organizational effectiveness. The position requires coordinating internal teams across departments, managing change management, and ensuring alignment with organizational priorities while maintaining oversight of budgets, timelines, and resource allocation.

• Facilitate decision-making and remove blockers to maintain program momentum.
• Collaborate with Engineering department leaders to prioritize internal improvement initiatives.
• Oversee execution of multiple concurrent projects ensuring coordination and integration.
• Conduct regular stakeholder meetings to ensure transparency.
• Establish program governance structures and change management frameworks for internal shared service initiatives.
• Define internal program vision and objectives aligned with organizational efficiency and employee experience goals.
• Identify and manage interdependencies between internal projects and business operations.
• Monitor program progress against milestones, budgets, and quality standards. Identify, assess, and mitigate program-level risks and issues.
• Facilitate cross-departmental collaboration and alignment.
• Build and maintain relationships with internal Engineering heads and business unit leaders.
• Develop comprehensive program roadmaps for internal initiatives (internal systems, operational improvements, digital transformation, etc.).
• Manage change adoption and address resistance from internal teams.
• Ensure effective resource allocation across initiatives.
• Communicate program status and impacts to internal stakeholders across all organizational levels.

Requirements

Availability between 12:30 PM to 9:30 PM IST is required to support collaboration with our global teams.

• Strong analytical and problem-solving capabilities.
• Cultural sensitivity and ability to work across diverse internal teams.
• Risk management and mitigation skills.
• Exceptional organizational and time management skills.
• Minimum 3 years managing internal programs affecting multiple departments.
• Excellent stakeholder management and internal negotiation skills.
• 5+ years of project or program management experience with focus on internal initiatives.
• Expert knowledge of program management methodologies (Agile, Waterfall, Hybrid).
• Outstanding communication skills across all organizational levels.

Benefits

Here, you’ll join a group of colleagues who take ownership, solve problems, and focus on making an impact. We embrace curiosity, welcome new ideas, and see mistakes as opportunities to learn. You’ll have the freedom to work flexibly and autonomously, supported by teammates and leaders who are committed to your growth.

Kochi is Cyncly’s newest hub, opening doors to exciting career opportunities across diverse functions. Here, you’ll collaborate with global experts, engage in innovative projects, and grow in a culture that values innovation, flexibility, and continuous learning. With access to top mentors, excellent learning resources, and a flexible and autonomous working environment, you’ll have everything you need to thrive.

Training + Development

Interview process

Visa Sponsorship

Security clearance