Senior Project Manager

Description

• Secure high satisfaction ratings from regional stakeholders, ensuring alignment with business objectives and addressing region-specific nuances
• Achieve and exceed target KPIs for system adoption, operational efficiency gains, and end-user satisfaction across all regions
• Identifies inefficiencies, bottlenecks, and redundancies in workflows, driving structured improvements to streamline delivery and enhance user experience
• Standardize end-to-end project delivery and governance framework, enabling consistent execution, stakeholder engagement, and post-deployment value realization across projects across regions
• Serve as strategic advisor to executives, influencing roadmap decisions, identify expansion opportunities, and new business initiatives using insights from analytics, retrospectives, and post-mortems
• Learn and begin applying Sitetracker’s delivery methodology, including its governance framework, cadence structure, and success metrics
• Quickly assesses urgency and impact across competing priorities to reallocate resources and ensure timely, high-quality delivery
• Creates a collaborative project environment that promotes transparency, shared ownership, and long-term stakeholder partnerships
• Leads with influence, not authority, using data-driven insights to manage expectations, articulate trade-offs, and unify misaligned teams
• Build relationships with executive stakeholders, regional leaders, and key cross-functional teams to ensure support from the relevant stakeholders for the project success
• Drive a data-driven feedback loop across teams to continuously refine implementation quality, user engagement, risk response, and team performance
• Facilitates cross-functional workshops and discovery sessions across time zones to co-design scalable, future-state processes
• Optimize implementation processes by introducing standardization in each step of the project development life-cycle
• Drives governance through clear accountability, issue/risk mitigation, and proactive status reporting—delivering insight-driven updates and recommendations to C-level stakeholders
• Builds trusted relationships with internal and external stakeholders by deeply understanding their goals, pain points, and communication preferences
• Champions continuous improvement through feedback loops and retrospective analysis to enhance delivery practices and customer adoption over time
• Builds trusted relationships with senior executives and tailors communication to align project updates with business priorities
• Lead the successful end-to-end implementation for at least 3 projects across all planned regions, including one complex enterprise Salesforce deployment with integration/custom dev components with documented ROI and executive endorsement
• Leverages KPIs and business impact metrics to guide decision-making and demonstrate project ROI to executive audiences
• Create a repeatable regional rollout playbook, including process maps, stakeholder engagement plans, risk escalation models, and change-readiness matrices tailored by country
• Deliver an executive-level presentation on early insights, budget, issue/risk mitigation strategies, and implementation timeline
• Balances global standardization with regional or legal customizations—tailoring rollout approaches based on each country’s change-readiness level
• Establish a comprehensive understanding of the Sitetracker’s operational, technical, and customer’s landscape to align software implementation goals with business priorities
• Build trust and alignment with C-level executives and other stakeholders, tailoring communication to each while managing expectations and project trade-offs
• Introduces delivery frameworks and toolkits that enable consistent execution and repeatable success across projects
• Reads and interprets technical documentation, APIs, and architecture diagrams to validate feasibility and identify risks early in delivery

Requirements

• Expert in aligning project execution with strategic goals—turning vision into actionable plans, managing scope, contracts, and change orders, and owning results from initiation to post-launch
• Fluent in enterprise software concepts including Salesforce cloud architecture, custom development, integrations, and data migration—enabling confident collaboration with engineers, architects, and product teams
• Proven ability to lead multiple complex, cross-functional software implementations across enterprise and SME customers in our Americas region using both agile and waterfall methodologies
• Successfully launch and complete at least one full implementation, demonstrating measurable value aligned with customer and business goals
• Proficient in using tools like Jira, Confluence, GitHub, Excel, and PowerPoint to drive execution, track progress, and surface insights that inform decisions
• Navigates strained relationships or at-risk projects with calm, credible communication and a solution-oriented mindset
• Understand current project readiness (tools, resources, teams, timelines) and identify major risks, gaps, and dependencies across projects
• Understands data models, relational databases, and reporting tools to process complex project data and generate real-time dashboards for monitoring and reporting
• Skilled in identifying and mapping stakeholder landscapes—executives, business users, technical teams, and vendors—to ensure alignment and sustained engagement

Benefits

Training + Development

Interview process

Visa Sponsorship

Security clearance