Business Process Owner / Lead-to-Opportunity BPO

Description

• Monitor KPIs, identify bottlenecks, and drive process optimization using data insights and innovative technologies.
• Define and optimize the global Lead to Opportunity sales process, including complex scenarios, AI enhancements, and seamless integration with Salesforce.com.
• Establish standards and controls to ensure accurate, compliant, and efficient lead and opportunity data.
• Develop training, playbooks, and enablement materials, guiding global sales teams to adopt new processes and technologies.
• Partner with IT to implement, test, and roll out system enhancements, AI-driven tools, and digital solutions supporting lead capture, qualification, and opportunity management.

Requirements

• Proven experience in front-end sales process management, lead-to-opportunity orchestration, and digital sales transformation.
• Strong process design skills, with the ability to architect efficient workflows in complex, distributed environments.
• Fluent in English, written and spoken; curiosity, forward-looking mindset, and passion for digitalization and AI in sales orchestration.
• Exposure to AI-driven sales technologies (e.g., Agentforce, Einstein AI) and emerging innovations in sales enablement.
• Bachelor’s or Master’s degree in Business Administration, Engineering, Computer Science, or a related field; Salesforce Trailblazer certification is a plus.
• Excellent stakeholder management, communication, facilitation, and training skills across Marketing, Sales, IT, and Customer Support.
• Analytical and data-driven, with experience defining and interpreting KPIs to drive continuous improvement.
• Deep expertise in Salesforce.com, including configuration, integration, and process automation.

Benefits

Training + Development

Interview process

Visa Sponsorship

Security clearance