Community Manager

Description

• Read and/or listen to resident requests/complaints
• Manages income and expenses to achieve operational budget; review and approve property expenses; authorizes expenditures.
• Oversees/directs local marketing strategy for property; works with corporate Marketing team.
• Generates property wide communication to residents to inform and update them on issues and/or their apartment community.
• Receive resident complaints in a calm, open, and professional manner
• Plans and conducts weekly staff meetings.
• Walks the property visually inspecting common areas; amenities, and vacant apartments to ensure cleanliness and professional appearance; takes action if property doesn’t meet standards
• Handles elevated resident issues; ensures staff is focused on improving resident satisfaction through all interactions.
• Communicate with residents and prospects in a manner consistent with company standards
• Schedules staff; plans for vacations and business requirements.
• Provides coaching and feedback to staff; ensures job expectations are known and followed for all persons on the team; ensures consistency of personnel decisions/actions.
• Provides team leadership and focus; holds staff accountable for results.
• Manages leasing activity to ensure budgeted goals are achieved; breaks down monthly targets to daily/weekly, individualized goals; decides on weekly specials; leases apartments.
• Motivates and empowers staff/team to achieve daily, weekly, and monthly property goals.
• Solve problems quickly, usually within 24 hours, or contact supervisor for immediate assistance
• Stays current on relevant market issues and competitive information.
• Assists in the preparation of the operational budget.

Requirements

• Local market experience with proven history in customer service, negotiation, and property marketing / advertising preferred.
• 3-5 years of experience in property management.
• A complete clean and neat uniform must be worn when working on any company property including weekends, if applicable. Personal appearance must be clean and neat at all times, according to company policy

Benefits

• 13 paid holidays plus 3 floating holidays and paid volunteer day
• Associate Apartment Discount
• Company-paid employee assistance, mental health, and wellness programs
• 401k with exceptional employer match
• Comprehensive, affordable medical coverage as well as company-paid dental and vision coverage available to all full-time, regular associates
• Generous PTO program
• Educational Assistance Program (tuition and certifications)

Training + Development

Interview process

Visa Sponsorship

Security clearance