Senior Product Designer, Transit Operations

Overview

Design and lead transit operations platform for public sector, emphasizing equitable transport

Key Responsibilities

• ux design
• accessibility design
• lifecycle management
• user research
• design optimization
• platform extension

Tasks

-Craft every detail of new product features, from idea to UX to pixel-perfect execution. -Design products that serve rides based on rider eligibility, special conditions and disability aids -Work through the entire lifecycle of the project and collaborate closely with product managers, analysts, engineers, and other stakeholders. -Conduct user research, usability testing and work with analysts to gather insights that inform design decisions. -Proactively identifies areas for improvement, effectively manages tradeoffs, and consistently delivers exceptional designs -Be the designer who charts the path for extending Via’s industry leading transit dispatch platform from on-demand to paratransit, school buses and fixed lines.

Requirements

• design degree
• figma
• motion design
• 5+ years
• systems thinking
• communication

What You Bring

-Bachelor’s or Master’s degree in Design, HCI, or a related field, or equivalent practical experience. -Able to take ownership, work independently & be accountable for your work. -Experience in motion and interaction design (advantage) -5-7+ years of experience in digital product design, with a strong portfolio showcasing your expertise in leading design projects from concept to launch. -Craftsmanship - You have a high bar for craft and quality in your work -Demonstrated experience working collaboratively, taking into account constraints on timeline, scope, and technical limitations to find practicable solutions that fit the needs of each individual project -Proficient with Figma, and high-fidelity prototyping tool. -Experienced in working with complex systems and possesses a systems thinking mindset -Design features with an eye towards special needs populations such as paratransit riders, students and caregivers ensuring that each experience is purposeful -Excellent communication and presentation skills, capable of articulating design decisions and rationale clearly.

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Benefits

-Envision diverse user journeys based on the populations we are serving so that each one is fulfilled in an efficient and intuitive way while building products flexibly and scalably. -Final salary will be determined by the candidate’s experience, knowledge, and skills. Salary reflected does not include equity or variable pay, where applicable -We are proud to offer a generous and comprehensive benefits package, including free medical plans and 401K matching -Salary Range: $140,000-$185,000

About Via

-Founded in 2012 as a ridesharing app with algorithm-driven route optimization. -Transitioned from consumer services to a B2B TransitTech provider for public and private transit systems. -Enables microtransit, paratransit, school and employee shuttles, and non-emergency medical transport. -Technology is used across five continents, demonstrating scalability and adaptability to diverse mobility needs. -Known for transforming traditional fixed-route systems into dynamic, demand-responsive transit networks.

Sector Specialisms