IT Support Specialist

Description

• Support onboarding of new employees and technology adoption initiatives
• Collaborate across departments to understand business needs and deliver technological solutions
• Support software integrations and security configurations
• Work collaboratively with IT team members on projects of all sizes
• Monitor the M365 roadmap, plan phased deployments, and provide insights to leadership
• Manage licensing, feature rollouts, and automation using PowerShell or Graph API
• Troubleshoot and maintain PC and network hardware
• Share knowledge and cross-train on various systems to build team resilience
• Provide end-user support on all levels within our internal ticketing system
• Support M&A integration activities by migrating acquired companies onto our technology platforms
• Develop and maintain comprehensive Standard Operating Procedures (SOPs)
• Streamline processes like joiner/mover/leaver workflows to reduce manual effort
• Create training materials, instructional guides, and video content using tools like Loom, Scribe, and Camtasia
• Manage software license administration
• Lead and contribute to technology projects including system migrations, new office buildouts, and enterprise application deployments
• Administer and optimize our Microsoft 365 tenant and cloud-based systems (AWS, Azure)
• Participate in evaluating, testing, and implementing new technologies that enhance business operations
• Document systems and processes to enable team efficiency and business continuity

Requirements

• Strong written communication skills, with the ability to produce clear and concise technical documentation.
• Knowledge of cybersecurity best practices.
• Thorough technical knowledge of networks, personal computers, telephone systems, software integration, and cyber-security.
• Project management experience or exposure
• Extensive knowledge of Cloud based infrastructures, including storage and hosting solutions like AWS and Microsoft Azure.
• Experience in all aspects of the Microsoft 365 Admin Center.
• Ability to manage multiple projects simultaneously while providing prompt customer service.
• Experience migration or integration project environments preferred.
• Proficiency in sourcing and selecting the best solutions for computing hardware, software, and related services.
• Bachelor’s degree in a relevant field (e.g., Computer Science or Information Technology) or Associate’s degree in Network Administration and/or Computer Programming or equivalent education/experience preferred.
• Solid understanding of networks, security best practices, and software integration.
• Strong knowledge of cloud infrastructures (AWS, Azure) including storage and hosting solutions.
• Experience with migration or integration projects (M&A, system consolidations, tenant-to-tenant moves)
• Proficiency with PC and network hardware installation, troubleshooting, and maintenance.
• May be required to life up to 15 pounds.
• Deep expertise with Microsoft 365 Admin Center and all its components.
• PowerShell or API scripting experience
• Basic skills in image and video editing for the creation of interactive training content (experience with tools such as Loom, Scribe, Camtasia, or similar).
• Ability to juggle multiple priorities while maintaining a customer service mindset.
• Familiarity with multimedia tools for creating training content
• 5+ years of hands-on IT experience in diverse technology environments.
• Knowledge of cybersecurity frameworks and best practice.
• Must have a satisfactory background check.
• This is an office desk position with no significant physical exertion required.
• Strong interpersonal skills, able to work effectively across departments.

Benefits

• Referral Bonus Program
• Tuition Reimbursement
• Medical, dental, vision, LTD, STD, Basic Life/AD&D, and other ancillary products
• Paid Parental Leave
• Competitive Pay
• Incentives for Certifications
• Performance Program
• PTO including Wellness Days and Paid Holidays
• 401k program with a company match

Training + Development

Interview process

Visa Sponsorship

Security clearance