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Customer Success Associate
Marvin
Help customers with window/door replacement, handling scheduling, communication, and admin tasks.
10d ago
$18 - $22
Experienced (8-12 years), Expert & Leadership (13+ years)
Contractor
Greater Cleveland
Field
Company Size
5,000 Employees
Service Specialisms
Service and repair
Replacement parts
Architectural support
Technical specifications
Product help
Warranty & care
Project consultation
Sales & service
Sector Specialisms
Aerospace
Defense
Military
Manufacturing
Air & Space
Land
Maritime
Building Industry
Role
What you would be doing
production orders
scheduling
contract management
document management
salesforce data
customer communication
- Review sold jobs daily and create production orders
- Assist with scheduling and confirming appointments for consultations, technical measurements, installations, and walkthroughs
- Generate and manage contracts and change orders, including adding financiers and updating payment terms
- Maintain document accuracy, including uploading documents, notating payments, and creating post-installation work orders
- Input and maintain data in Salesforce, ensuring accuracy and consistency
- Communicate with customers via phone, email, text, and webchat to provide timely updates and support
- Help maintain a welcoming showroom environment by greeting visitors and ensuring a clean, organized space
What you bring
high school
salesforce
ms office
teamwork
organization
detail-oriented
- High school diploma or equivalent
- Comfort working in a fast-paced, team-oriented environment
- Experience with Salesforce or other CRM systems is a plus
- A willingness to learn and adapt to new technologies
- Proficiency in Microsoft Office (Word, Excel, Outlook)
- Outstanding organizational skills and the ability to balance multiple priorities
- High attention to detail and a commitment to accuracy
- Brighter Days Fund – financial support from your colleagues and the Marvin family during personal hardships
- $300 annual wellbeing account to spend on what helps you feel happy + healthy
- Annual profit sharing – recognizing everyone’s contribution to Marvin’s success
- Better Living Day! (a paid day off to go have some fun)
Information not given or found
Interview process
Information not given or found
Visa SponsorshipInformation not given or found
Security clearanceInformation not given or found
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Company
Overview
Founded in 1912
Year Established
Marvin has a long-standing legacy in the window and door industry, having been founded over a century ago.
- Known for innovation and quality in window and door manufacturing.
- Focus on craftsmanship, sustainability, energy efficiency, and durability.
- Products are customizable to meet unique design needs.
- Serves residential, commercial, and industrial markets.
- Operates across North America, establishing a respected industry presence.
- Committed to enhancing comfort, style, and energy efficiency in spaces.
- Dedicated to creating a positive impact on the built environment through lasting solutions.
- Integrity
- Excellence
- Respect for Others
- Fully remote flexibility with tight‑knit team collaboration
- Hands‑on, fast‑paced work style where individuals take initiative
- Homegrown leadership: internal growth and promotion
- Commitment to innovation and cutting‑edge technology
- Shared ownership: celebrate wins and learn from challenges
- Products certified by National Fenestration Rating Council (NFRC) for energy efficiency
- Use of Low‑E coatings, gas fills, insulated spacers and weather stripping to enhance performance
- Designed options to meet Passive, LEED®, Net Zero and ENERGY STAR standards
- Partnered on Grow Community zero‑carbon neighborhood featuring Elevate® Ultrex® fiberglass windows and doors
- Elimination of vinyl‑based materials in select projects
- Focus on resource‑efficient lifecycle from siting through demolition
3.5/5 Rating
Glassdoor Diversity & Inclusion
The company's Diversity & Inclusion rating on Glassdoor is 3.5/5, based on 164 employee ratings.
3.2 Men, 2.8 Women
Glassdoor Gender Scores
Gender-specific Glassdoor scores reveal a disparity between men and women.
Bottom 45%
Comparably Gender Ranking
The company's Comparably Gender Score places it in the bottom 45% of similar-sized companies.
- No public strategic DEI goals disclosed
- Limited demographic transparency: insufficient data for ethnicity-based Comparably ranking
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